• Plan, manage and evaluate work of staff; make decisions regarding pay, performance• Proactively drive effective communication & engagement process with all stakeholders, managers and staff regarding results, key developments, recommendations andindustry data• Work with claims and underwriting teams to understand where fraud exposure exists • Support the execution of the claims fraud strategy, including deployment oftechnology initiatives, detection analytics, TPA governance, vendor appointment, sharedservices engagement and expense management• Manage expenses within established and approved budget guidelines • Manage the implementation and monitor the effectiveness of regional training andawareness campaigns• Work with claims managers to improve the early identification, referral andtriage of claims with suspicious indicators• Manage the collection and verification of all fraud related metrics for timely reporting to senior management• Advanced knowledge of criminal and civil justice systems and relevant data andcompliance legislations• Connectivity with relevant fraud and recovery industry associations, with demonstrablecredibility in this space• An understanding of local customs, insurance markets and a strong knowledge of fraud regulations and legislation• Advanced working knowledge in investigating commercial & personal lines claims• Commitment to a data and analytics led fraud strategy including an ability to analyze complex data sets to assess trends and identify opportunities to drive improved results• An excellent communicator with a strong collaborative mindset• Ability to leverage technology and analytics to achieve goals ideally including prior experience of implementing and/ or using AI & Machine learning to detect fraud opportunity.

SIU ManagerSIU Team LeaderSIU InvestigatorClaims Representative