- Supervise and assign tasks and duties for all daily warehouse operations for 150 employees- Interact with customer and assist all Customer Associates per shift with all escalations in a prompt, courteous, and effective manner- Serve as point of contact with corporate office and outside vendors in regards to manufacturer recalls and collaborated on resolving efforts- Responsible for staff scheduling and training, and collaborate with Regional Human Resources for employee attendance, reviews, policies, hiring, discipline, and termination- Evaluate store trends and needs, and apply assessments in regards to order forecasting and merchandising

- Recipient of the Employee of the Year Award (2006) and Employee of the District Award (2007)- Worked directly with club members and provide resources for any membership benefits and issues - Ensured inventory levels were accurate, sales floor was stocked, and supervised a team of 10 employees- Resolved employment-related disputes through proactive communication and developed plans for resolving problems- Monitored and assessed sales records and consumer purchasing trends

- Responsible for directly interacting with and providing excellent customer service for an average of 25 calls per day regarding inquiries, problem resolution, and new product information- Initiated all customer interaction and evaluated individual requests and needs- Processed all paperwork and collaborated with account department on all invoicing and shipping matters- Administered product returns and oversaw that products were placed in its proper departments- Managed daily cash count, and made sure to not exceed the maximum allowable amount of $500 - Processed product returns and oversaw that products were placed in its proper departments