David Breault Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Manage data accuracy/compliance for 8000+ pension plans across Ontario; handle over 40 requests per day from clients with technical issues, applying knowledge of systems and liaison with IT team.
• Working in a team of 6 analysts, write business requirement documents for database structure updates; user acceptance involves testing new systems to ensure end user-friendliness/functionality before creating.
• Provide recommendations to streamline the pension activation process; wrote report outlining a simpler process that was implemented within 3 months and resulted in a 25% increase in end-user satisfaction.
• Manage junior analysts in collaborating with the IT team and assisting clients with high-level technical issues; lead by example by delivering excellent customer service and clear communications.
• Develop and implement new portal/database functions, practices and procedures; provide training on system updates to management and over 100 division staff through PowerPoint presentations.
• As a business administrator, add new pension plans to service portal, remove users as necessary and monitor user accounts to ensure compliance with business principles.

• Supporting a senior manager, created daily agendas, prepared meeting materials, drafted presentations, reports and correspondence, coordinated schedules and performed other administrative duties.
• Streamlined senior manager’s work schedule by implementing a meeting request system in Outlook and overhauling the office filing system.
• Monitored project progress and produced update reports for senior management; managed all documentation and approvals and provided customers with brochures related to public affairs issues.
• Developed forms using Adobe Acrobat and Microsoft Word; assisted eCommunications web team with posting content and basic coding and worked with the IT department to redesign the intranet.