Senior Application Engineer
CurrentReview new application requirements with departments, make recommendations, review legal requirements and work with vendors and other IT departments to implement new applications based on requirements. Perform application upgrades using vendor recommended guidelines and work with teams to package, test and push upgrades to end user workstations. Make application, implementation, server, and networking configuration recommendations. Applications involve client server as well as cloud and SaaS configurations. Work collaboratively with system administrators and vendors to address issues, deploy appropriate resources and provide excellent customer service. Supporting Pharmacy Pyxis, Food & Nutrition CBORD and Dragon dictation systems. Communicate changes and support requirements to teammates and other IT Teams. Participate in an on-call rotation and work with other IT teams to support applications, troubleshoot and resolve issues in a 24/7 healthcare environment for a large integrated healthcare system.