David Broerman Email & Phone Number

Florida, United States

Sun City Center, Florida, United States

Greet and assist members and guests while providing exceptional customer service, also acting as an escalation point for residents and internal employees.Set alarms, lock up or open areas such as the Sports Bar, Meeting and Event Rooms, Cafe, Pools, with responsibility to oversee employee cash drawers, safe and bank deposits, payouts to employees. Enforce rules, regulations, policies, and procedures with team of six junior security officers, respond to emergency situations, write detailed incident reports, interact with local police and fire units.

Menlo Park, California, United States

Provided managerial oversight and on-time delivery service & outstanding customer service, with subscribers receiving an amazing shopping experience. Consistently received superior ratings from customers, 4.9+. Lead team of four other drivers, including resolving any complex issues.Interfaced with retailers such as Best Buy, Macy's, Total Wine & More, Office Depot, Home Depot.Company technology was sold and Deliv no longer in business.

Burlington, Ma.

Managed technology side of relationships, securing $3M+ sales from Partners/Customers and $6M+ from Partner/Customer renewals.Acted as a Technical Lead and liaison between Partners, Customers, and internal teams. Used Salesforce as the CRM tool for tracking customers, opportunities, sales, and defects.Wore the Customer Success Hat for selected Partners and Customers.Developed content using LMS and delivered presentations at Partner and Customer EventsManaged and mentored four junior analysts, including scheduling and day to day operations.Perfecto sold to another company. Founders went back to Israel after company layoffs.

Greater Boston Area

As an Enablement Manager, I managed technical operations for the Perfecto Continuous Quality (CQ) Lab for partners and clients. Used Microsoft Office Products on a daily basis.Some of my key contributions include:Facilitated training, mentoring and continuous customer relationship improvements with my team.Coordinated logistics and delivered seventy+ customized enablement sessions for partners and clients focused on user testing, performance automation, Selenium and Appium, and building basic testing projects in various IDEs.

Woburn, Ma.

As a Senior Pre-Sales Engineer, I served as a Subject Matter Expert (SME) and technical driver on the Perfecto Cloud-Based Solution. Some of my key contributions include:Executed supporting functions such as architecting, managing device and cradle in the cloud, administering cloud, installing, testing, monitoring, reporting, analyzing, and facilitating setup, integrations, and plug-ins.Built and leveraged strong client relationships to build loyalty securing subscription-based renewals and utilized business development tactics for prospecting resulting in closing of $1M in annual revenue.

Boulder, Colorado, United States

Vivit is the independent, non-profit service organization that represents the broad HP Software community (MicroFocus) and is the only endorsed HP Software users group for more than 29,000+ customers from around the world.Served a three year membership elected term on the 9 member Board of Directors - one year in each position: Vice President, Board Secretary, and Technology/Social Media Chairperson.Developed content and delivered public speaking and presentations representing the organization, including at the executive level and for classroom training.Developed the organizational budget and strategic direction, also validated proper controls in place, thereby ensuring financial stability that is consistent with the organization's mission.

Tampa Fl

As a Director of Support, I spearheaded world-class support of innovative software solutions (SaaS, QA, DevOps) for major clients with a team of three Support Engineers, one Support Manager and one Renewal Processor.Responsible for hiring, training and management of support team members, continuous process improvement, and elevating brand. Some of my key contributions include:Upgraded the client management system and launched a self-serve portal (Fresh Desk), increasing client satisfaction 25% within two years.Authored and published a monthly technical client newsletter with tips, best practices and suggestions to help clients reduce issues and increase software productivity. Introduced formal quarterly client reviews, assessment processes, and reduced initial contact time frame 33% resulting in 100% growth in client support base and generating approximately $4M in revenue.

Tampa/St. Petersburg, Florida Area

As a Support Manager, I led startup operations for a software support organization with a team of 4 members.Responsible for designing operational frameworks, process development improvements, and technology integrations.Developed and conducted onsite and online customer visits, technical issue resolution, and increasing visibility for thirty clients worth $2M. Some other key contributions include:Implemented a website portal with ticketing mechanism, introduced semi-formal monthly cadence calls, and changed workflow to allow automated responses in a more timely manner, achieving a 95% retention rate of renewals over two years.Developed and delivered professional training programs for external clients. Selected to speak and present at IT conferences and meetings including STAREAST, HP Discover, Vivit Florida Chapter, Quality Assurance Institute, and Tampa Bay Quality Assurance Association.

Tampa/St. Petersburg, Florida Area

Technical SME and SQA Consultant for Checkpoint Technologies, an HP Business and Support Partner. Responsibilities included leading a team of four junior engineers, providing development of technical customer enablement sessions, installations and upgrades for customers on the HP ALM family of Products.Executed POC's, answered and responded to RFP’s and technical questions, and engaged in consultations with decision makers from companies in various verticals.Developed a new Quality Assurance assessment form for customer engagements, capturing 20% savings in project costs and improving customer satisfaction by growing the accuracy and efficiency of estimated project hours.Researched and published 5 corporate white papers, along with numerous technical blogs pertaining to quality assurance, software methodologies, requirements management, software testing, and QA best practices.As an HP ALM/Quality Center Software and Quality Assurance Instructor, developed and taught professional development programs, created technical training materials, and presented company pre-sales demos, webinars, virtual training classes & lunch and learns on the HP ALM solution. Responsible for growing the number of internal and external HP software certs. by 25% over a two year period.Reviewed client hardware, software and business unit configurations, prepared detailed findings, and implemented agreed upon recommendations for HP ALM/Quality Center upgrades and installations. Worked with DBA’s on SQL Database setups, then responsible for running basic data queries, reporting and copying databases.

Led a twenty five-member cross-functional, onshore (Florida)/offshore team (India) in testing and support of IBM computer system that stored 8.5M shareholder accounts.Collaborated with senior officers across multiple divisions to define business needs and requirements, then translated into technical solutions that ensured full health and functionality of critical IT assets.Selected, configured, and implemented both HP Quality Center and Quick Test Professional software, which increased overall test case creation, execution and logging of defects found by 50% over three years.Built test scenarios, test cases, execution and defect management.

Mba, Management Of Engineering & Technology

Activities and Societies: Delta Mu Delta International Honor Society in Business Administration Graduated in top 5% of all learners enrolled

Bachelor Of Business Administration, Business Administration, Management And Operations