David Broerman Email & Phone Number

Florida, United States

Sun City Center, Florida, United States

Greet and assist members and guests while providing exceptional customer service, also acting as an escalation point for residents and internal employees.Set alarms, lock up or open areas such as the Sports Bar, Meeting and Event Rooms, Cafe, Pools, with responsibility to oversee employee cash drawers, safe and bank deposits, payouts to employees. Enforce.

Menlo Park, California, United States

Provided managerial oversight and on-time delivery service & outstanding customer service, with subscribers receiving an amazing shopping experience. Consistently received superior ratings from customers, 4.9+. Lead team of four other drivers, including resolving any complex issues.Interfaced with retailers such as Best Buy, Macy's, Total Wine & More.

Burlington, MA.

Managed technology side of relationships, securing $3M+ sales from Partners/Customers and $6M+ from Partner/Customer renewals.Acted as a Technical Lead and liaison between Partners, Customers, and internal teams. Used Salesforce as the CRM tool for tracking customers, opportunities, sales, and defects.Wore the Customer Success Hat for selected Partners and.

Greater Boston Area

As an Enablement Manager, I managed technical operations for the Perfecto Continuous Quality (CQ) Lab for partners and clients. Used Microsoft Office Products on a daily basis.Some of my key contributions include:Facilitated training, mentoring and continuous customer relationship improvements with my team.Coordinated logistics and delivered seventy+.

Woburn, MA.

As a Senior Pre-Sales Engineer, I served as a Subject Matter Expert (SME) and technical driver on the Perfecto Cloud-Based Solution. Some of my key contributions include:Executed supporting functions such as architecting, managing device and cradle in the cloud, administering cloud, installing, testing, monitoring, reporting, analyzing, and facilitating.

Boulder, Colorado, United States

Vivit is the independent, non-profit service organization that represents the broad HP Software community (MicroFocus) and is the only endorsed HP Software users group for more than 29,000+ customers from around the world.Served a three year membership elected term on the 9 member Board of Directors - one year in each position: Vice President, Board.

Tampa FL

As a Director of Support, I spearheaded world-class support of innovative software solutions (SaaS, QA, DevOps) for major clients with a team of three Support Engineers, one Support Manager and one Renewal Processor.Responsible for hiring, training and management of support team members, continuous process improvement, and elevating brand. Some of my key.

Tampa/St. Petersburg, Florida Area

As a Support Manager, I led startup operations for a software support organization with a team of 4 members.Responsible for designing operational frameworks, process development improvements, and technology integrations.Developed and conducted onsite and online customer visits, technical issue resolution, and increasing visibility for thirty clients worth.

Tampa/St. Petersburg, Florida Area

Technical SME and SQA Consultant for Checkpoint Technologies, an HP Business and Support Partner. Responsibilities included leading a team of four junior engineers, providing development of technical customer enablement sessions, installations and upgrades for customers on the HP ALM family of Products.Executed POC's, answered and responded to RFP’s and.

Led a twenty five-member cross-functional, onshore (Florida)/offshore team (India) in testing and support of IBM computer system that stored 8.5M shareholder accounts.Collaborated with senior officers across multiple divisions to define business needs and requirements, then translated into technical solutions that ensured full health and functionality of.

Mba, Management Of Engineering & Technology

Activities and Societies: Delta Mu Delta International Honor Society in Business Administration Graduated in top 5% of all learners enrolled

Bachelor Of Business Administration, Business Administration, Management And Operations