David Brook Email & Phone Number

CloudXP Ltd work closely with Mindcore to provide high quality consultancy services

Bradford, England, United Kingdom

United Kingdom

York, England, United Kingdom

York, England, United Kingdom

I am one of two Internal Delivery Consultants that are responsible for the technical delivery of our Managed Endpoint Management services, including Windows, Mobile (iOS & Android) and Azure Virtual Desktop. I hold regular technical reviews for multiple customers to ensure our services deliver against our client's goals and objectives. I often work alongside our Professional Services team to deliver projects outside our managed services, including SLAM Automation, DevOps Pipeline Deployments, ARM&BICEP Automation, and Modern Management design workshops, to name but a few. I bring versatility to projects I work on, often being able to upskill in a concise time frame to deliver against requirements.During my time at PowerON I have worked across multiple organisations and sectors, whos sizes range from 50-10,000+ seats.

York, England, United Kingdom

Leeds, United Kingdom

• Migrating Application Packaging and Deployments from Micro Focus ZENworks to Microsoft Configuration Manager• Managing a Hybrid Autopilot Deployment Environment• Manging Co-manged devices with Intune and Configuration Manager• Created an application which gathers information for troubleshooting and deployed to the estate• Managing End User security products such as Carbon Black, Microsoft Advanced Threat Protection (ATP) and Bomgar PIM• Managing Office 365 Client deployments and policies• Created a script to interrogate the Microsoft Graph API to gather information to update information in downstream systems• Managing Multi-Factor Authentication for End Users• Managing VMWare Horizon VDI• Managing VMWare Airwatch for Mobile Devices (iOS and Android)

Bradford, United Kingdom

● Creating PowerShell, Batch and VB scripts to install and configure applications passively● Created PowerShell scripts to automate Active Directory and Exchange Tasks for both user and computer objects● Designing and deploying ‘Gold’ build Windows images for End User Devices● Implementing and upgrading complex systems● Responsible for managing the Virtual Desktop Infrastructure (VDI) which enables users to work remotely● Responsible for testing clinical and non-clinical applications with End Users● Identified and resolved issues that occur with both critical and non-critical systems● Performed regular upgrades to live clinical systems, Inclusive of creating change documents, performing user acceptance testing and planning down time.● Administered a DFS Infrastructure using DFS Management and command line utilities● Liaised with third party suppliers to arrange upgrades for applications and/or resolve outstanding issues ● Created, Amended and Reviewed application documentation● Created and Implemented a Password Expiration Notification system written in PowerShell ● Implemented an open-source Video Wall CMS (Xibo)● Implemented Windows Defender Advanced Threat Protection on the entire desktop estate● Installed and maintained the Mobile Device Management solution, inclusive of creating a streamlined workflow for departments● Implemented and maintained a single sign on technology (Imprivata OneSign) to increase productivity and streamline workflows for clinicians and nursing staff● Created bespoke consoles using PowerShell for user creation and termination● Implanted and maintained the organisations Anti-Virus, Data Loss Prevention and Device Encryption System● Implemented, Upgraded and Maintained the organisations Configuration Management System● Worked as part of a team to upgrade 5000+ PC’s from Windows XP to Windows 7● Created Powershell Scripts to copy large mounts of data from one location to another with the same ACL’s

• Replacing/repairing business Pc’s, inclusive of removing/replacing hardware. Imaging of PCs, imaging/encryption of mobile devices via Zenworks.• Patching network points from switches and patch panels.• Installation and configuration of printers both local and networked • Supporting software issues, this also included talking to users through processes if they were unable connect to the network or could not print due to paper jams.• First point of contact for 5000+ users, logging calls using the incident management tool supportworks, escalating calls as/when appropriate.• To analyse and investigate complex issues in order to pass the relevant information to other members of the team to ensure a timely resolution of any issue.• To liaise with members of the team regularly and clear down any outstanding calls.• To follow up calls logged on the system with a view to closing them as soon as possible, liaising with customers & internal support staff to ensure that issues are dealt with speedily.• Administration of all user/mail accounts using Novell and Active directory

• Installing software and operating systems including Windows XP, Vista, Windows 7, Microsoft Office 2010, AVG 2011 and Server 2008. Configuring clients to connect to a domain using static IP addresses.• Maintaining, configuring and installing PC hardware Including CPU installation (including thermal paste), RAM upgrade, Hard Drive Installation and configuration (including configuring mirrored disks) and installing optical drives.• “Hands on” and theoretical experience in networking and delivering customer support whilst actively logging calls in a help desk environment.• Creating technical help documents and providing technical support via e-mail. • Installing and configuring roles on a server including DNS, DHCP, Active Directory, Print services and configuring group policies for Organizational Units.