Associate Director in NTT DATA Services (formerly Sierra Systems) Managed Services and Microsoft Dynamics business units, and a senior consultant with over thirty years of experience in the information technology industry. Considerable experience in managed services, systems integration services and service management. Certified as an IT Infrastructure Library (ITIL) V3 Expert in Service Management and ISO 20000 Consultant. Performed a variety of project and operational service delivery management roles including Project, Transition and Delivery Manager roles for many public and private sector clients. In doing so, managed diverse teams of Sierra Systems’ consultants, subcontractors and clients, and performed many functions including project planning, budgeting, resource management, project tracking and status reporting.

Managed and provided business analysis, development and implementation services to Tourism Victoria related to their core business applications. Defined project objectives, developed and maintained project plans, managed change, delivered requirement workshops, produced project status reporting, developed and implemented solution.

Responsible for all aspects of the IT technical and application infrastructure including local and wide-area networks, servers, desktops, office applications and business applications. Also designed, developed and supported the organization's primary membership management application called InfoTraX (Information Travel Exchange) which provided membership management, travel information, tour/ticket sales, direct mail and billing functions.