Professor Emeritus, Supply Chain Management & Social Responsibility, Hanken School of Economics.Thirty-five years academic experience in marketing and logistics/supply chain management preceded by 15 years experience in technical design, corporate banking and retailing and distribution.Research interests include logistics customer service, satisfaction and quality; retail logistics; logistics and supply chain relationships; reverse, closed-loop and sustainable logistics; and research methodologies and techniques. Ranked fifth in Economics, Business and Management and first in Industrial Economics and Logistics in 2019 academic study published in Tiedepolitiijja that identified the ‘top ten professors in Finland’ for research impact and productivity. Recent research has investigated on-shelf availability and out-of-stocks, total loss and waste in food retailing, forecasting and obsolete inventory, service quality of internet retailers, and consumer logistics and shopping convenience in both grocery and non-grocery contexts.Doctoral thesis investigated customer service, satisfaction and service quality in UK food processing logistics and received James Cooper Memorial Cup PhD Award from Chartered Institute of Logistics and Transport (UK) in 2003.Over 250 publications in various refereed journals, books and conference proceedings. Service includes editorial board membership and senior associate editorship for numerous international academic journals. Professional Certificate in University Teaching from the University of Edinburgh and Fellow of the UK Higher Education Academy.Visiting appointments include Silla Corona Distinguished Visiting Professor, Universidad de los Andes, Bogota (2015), École Supérieure du Commerce Extérieur (ESCE), Paris (2014/2016), Institut für Handel und Marketing, Wirtschaftsuniversität Wien (WU), Vienna (2009), and Centre de Recherche sur le Transport et la Logistique (CRET-LOG), Aix-Marseille Université, Aix-en-Provence (2008-09).International adjunct appointments have included Mannheim Business School, Mannheim, École nationale des ponts et chaussées (ENPC), Paris, and the WU Executive Academy, Wirtschaftsuniversität Wien (WU), Vienna.