David Howard Email & Phone Number

Pleasanton, California, Us

• Manage both Observability Engineering and Performance Engineering teams• Observability milestones:•• Built and operated an in-house solution that can handle observability signals at scale, with 1 billion metrics per minute, 3 trillion log events per 30 days, and 1 PB of trace data per 30 days.•• Removed vendor dependency for metrics, logs, and tracing, saving Medallia at least 25 Million dollars annually•• Designed and built an observability platform for massive scale, including significant signal increases due to acquisition onboarding. • Performance milestones:•• Led Medallia to the only enterprise-ready Customer Experience SaaS platform in the industry due to focus on scalability•• Designed and built in-house load test tooling for performance, load, stress, and soak testing for both browsers and APIs.•• Deep expertise in the JVM, providing advice and guidance to the SRE team when deeper knowledge was required to determine the cause of issues.

Pleasanton, California, Us

• ScrumMaster for the Performance and Observability team of 9 engineers, including leading and unblocking engineers in daily and bi-weekly meetings and prioritizing focus for the team• Architected and implemented the next-generation logging pipeline based on OSS Loki for 19 data centers, including colocation and public cloud Kubernetes clusters• Engineered and implemented observability to quickly and efficiently onboard internal Medallia teams, along with companies newly acquired by Medallia• Designed best practices for Medallia engineering on Kubernetes labels and annotations for visibility and observability behavior, cost attribution, and service ownership.• Lead cross-functional engineering team to accomplish the most challenging architecture and scale situations, such as the number of active users, how data are segmented, and the amount of data processed for each request

Pleasanton, California, Us

• Designed and implemented the first iteration of the logging pipeline for Medallia in Kubernetes datacenter based on OSS Fluentd, currently processing 9 billion log events daily and growing• Created self-serve, automated logging pipeline for development teams, through Kubernetes annotations and labels, to simplify integration with Sumo Logic• Implemented Prometheus metrics query pipeline for large scale (currently 70 million metrics and growing)

Pleasanton, California, Us

• Designed and implemented the first iteration of a Medallia proprietary load test tooling• Formalized process to ensure scale-related concerns are addressed for the largest customers• Created internal tooling to simplify root cause analysis for the main customer-facing application• Improved reliability and performance of customer-facing applications through relentless investigations • Medallia IPO

Pleasanton, California, Us

• Reduced high-severity incidents by 65% using monitoring and alerting best practices• Implemented automation around taking a Java Flight Recording (JFR) and saving that persistent storage• Medallia expert in reading Java Flight Recordings (JFR) to identify bottlenecks, memory allocation issues, and performance optimizations• Contributing member of the Medallia scale team focused on how best to scale for the world's biggest customers

Pleasanton, California, Us

• Focused on stabilizing the customer-facing application on the backend by working with dev teams to optimize both frontend and mobile code• Reduced the number of customer-facing outages by enforcing best practices with guard rails in code• Implemented metrics to understand behavior in code of specific bottlenecks or suspect areas

Redmond, Washington, Us

• Monitor Bing traffic in near real-time, including anomaly detection• Architect outside-in monitoring through the Microsoft Edge for Bing services• Transition Bing services from 3rd party monitoring to internal monitoring for false-positive reduction and cost savings

Redmond, Washington, Us

• Specialized in technical deep-dive investigations throughout the entire Bing stack for various layers and complex services• Investigated and solved enterprise customers’ technical issues at both the networking and application layers and consulted on optimizing use of Bing Maps services• Migrated all Bing Maps services to a proprietary configuration and services platform, driving down Bing Maps related incidents by 67% • Utilized Azure for cloud and storage services on Xbox 360 and Windows Phone 7 model generation for speech.• Analyzed and implemented service hardening for launch readiness on Windows 8, Xbox One, Windows Phone 8, and Bing Maps• Excelled at operational support for Bing Maps, Conversational Understanding (Cortana and Legacy Speech), Windows 8 applications, and augmented reality services• Cut costs by 60% and optimized outside-in service monitoring for Speech Services, including false alarm reduction

Redmond, Washington, Us

• Subject Matter Expert for offline service processing within the Speech at Microsoft services (TellMe)• Business continuity planning, validation, and documentation for all Bing Maps services• External Partner Relationship Manager for Bing Maps• Support for Bing Maps Enterprise Customers• Configured and implemented Gomez monitoring for application and internet connectivity to Bing services• Supported Bing Windows 8 Food and Drink application through development and service readiness for production release• Lead a group of Service Engineers for Bing Maps to be more effective through regular communication and using known best practices

Mclean, Va, Us

• Deploying customer-facing Portal applications into QA, Beta, and Production environments for capitalone.com• Led developers, testers, and project managers to engage with Configuration Management, Release Management, and Environment Management for Portal Deployments• Designed strategy for source code version control system for eCommerce Portal applications• Implemented continuous integration environment to ensure quality code• Worked extensively in Linux using Apache HTTP Servers and Oracle WebLogic Servers• Scripted in Ant to automate deployments; scripted in Bourne shell to automate repetitive tasks• Troubleshot Java source code for application deployment failures

Provo, Ut, Us

• Led team in the development of department website with 140 dynamic pages, including database-driven applications, using PHP, JavaScript, and CSS• Manage imaging of over 700 computers using Altiris Deployment Solution• Manage 6 blade servers with 15 virtual operating systems• Administer DNS and DHCP within the department

Provo, Ut, Us

• Created and maintained Linux, Apache, MySQL, PHP, and Web servers• Set up and maintained daily offsite backup of all data from a Web server

Provo, Ut, Us

• Programmed educational tools using MySQL, PHP, ActionScript, and Adobe Flex• Created networks to test programs using Flash servers fully

Salt Lake City, Ut, Us

• Worked with leadership team to coordinate, inspire, direct service activities of 80 members

Paris, Île-De-France, Fr

• Solved complicated software and hardware issues by guiding customers through solutions• Led customers through installations of Windows XP and RAID configurations• Received high scores from managers for ability to solve critical problems on first opportunity

Sandy, Utah, Us

• Completed financial transactions with accuracy• Diagnosed and repaired computer and printer problems in two branches• Tested and solved functionality issues on Mountain America's Intranet• Received high ratings and full compensation at yearly reviews

Salt Lake City, Ut, Us

• Learned Hmong language and gave presentations • Supervised and motivated 25 other volunteers