David Brundage Email & Phone Number

• Install various home security and home automation products.
• Use Convergence and Network technologies to configure home automation products to communicate with each other and to track their status from anywhere in the world.

• Assist internal and external customers in resolving complex technical issues of enterprise level application software.
• Resolve customer technical issues via phone, email, and remote access.
• Install and configure enterprise level software onto customer’s Microsoft Windows Server 2003/2008 servers.
• Provide customer training on application operation, use, and configuration.
• Use Wireshark, log review, and other tools, to identify and correct technical issues.
• Advise customers how to configure the software application, their Voice over Internet Protocol (VoIP) network and Cisco Unified Communications Manager (CUCM) to allow company software application to properly operate.

• Support and resolve desktop issues of both local and remote customers.
• Upgrade computer operating systems (Win XP to Win 7) using Microsoft WET.
• Assist with server and network issues.
• Map network drives as required.
• Install/reinstall Windows programs as required.

Addison, TX

• Answer internal and external customer calls to reset passwords for applications in a Citrix environment.
• Verify customer identification by asking security questions.
• Assist customers in resolving issues with standard and proprietary programs.
• Remotely install printers as required.

Carrollton, TX

• Assist internal and external customers in resolving complex technical issues of enterprise level application software.
• Resolve customer technical issues via phone, email, and remote access.
• Install and configure enterprise level software onto customer’s Microsoft Windows Server 2003/2008 servers.
• Provide customer training on application operation, use, and configuration.
• Use Wireshark, log review, and other tools, to identify and correct technical issues.
• Advise customers how to configure the software application, their Voice over Internet Protocol (VoIP) network and Cisco Unified Communications Manager (CUCM) to allow company software application to properly operate.

Addison, TX

• Support customer Microsoft Windows computers.
• Troubleshoot personal computer (PC) and network errors.
• Install and upgrade Windows operating systems (OS), software packages.
• Install and configure Dell laptop wireless clients.
• Maintain wireless network.
• Configure Blackberry devices.

Dallas, TX

• Support customer’s Microsoft Windows computers and networks in a field service environment.
• Install and upgrade Windows operating system (OS) and software packages.
• Perform personal computer (PC) preventative maintenance.
• Remove viruses and spyware.
• Troubleshoot personal computer (PC), network, Internet, and email client issues.
• Document trouble issues and make reports as needed.

Dallas, TX

• Support company personal computer (PC) and Local Area Network (LAN) user environment.
• Support desktop applications.
• Monitor, review, analyze, and troubleshoot network (LAN) and personal computer (PC) related performance issues.
• Respond to user needs and questions.
• Evaluate network and system services.
• Recommend network (LAN) modifications as needed.

Dallas, TX

• Support ADSL modems by executing software quality tests on production level Microsoft Windows drivers.
• Uncover and resolve issues that were often overlooked.
• Perform root cause analysis.
• Document issues and present solutions.
• Review various ADSL driver, web, and user interface software packages.
• Participate in weekly meetings to determine severity of issues regarding ADSL driver.

Wylie, TX

• Troubleshoot circuit boards to the component level.
• Repair circuit boards to the component level.
• Use oscilloscopes, multimeters, and other electronic tools.
• Test circuit boards for RAM memory tester subassemblies.

Mckinney, TX

• Troubleshoot circuit boards to the component level.
• Repair circuit boards to the component level.
• Use oscilloscopes, multimeters, and other electronic tools.
• Program EEPROM memory chips using DATA I/O.
• Complete final assembly of the product.

Associate Of Arts And Sciences (Aas), Convergence Technology, 4.0

Convergence Technology VOIP Wireless Technology Security+ Cisco CCNA

Technical, Network And System Administration/Administrator, 4.0

Technical, Electronics Technology, 4.0