David Bui Email & Phone Number

Atlanta Metropolitan Area, Georgia, United States

United States

United States

Salesloft is the only AI-powered revenue workflow platform that brings certainty to every revenue action and customer interaction. Close more deals, forecast more accurately, and accelerate success throughout your revenue organization. Thousands of the world’s top sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft!❖ Troubleshoot and escalate technical issues for SME, SMB, and large enterprise clients via Salesforce ticketing system (email and chat).❖ Train and assist colleagues and newly hire employees on troubleshooting cases.❖ Develop, update, and provide technical documentation for our clients and internal/public knowledge base.❖Educate best practices and tips on troubleshooting cases to the support team via presentations, hosting Power Hours, Slack, and 1:1 video calls.❖ Liaise with Technical Account and Customer Success Managers, and Product and Software Engineering teams on bug identification.Accomplishments:❖ Obtained 2021 Rookie of the Year Customer Support Award

1347 Kapiolani Blvd Suite 300, Honolulu, Hi 96814

Keller Williams Honolulu (KWH) is a franchisee of Keller Williams Realty, Inc. which is the largest real estate company in the world. KWH is a technology focused company that provides the real estate platform that our agents’ buyers and sellers prefer. The company believes that to succeed in today’s global real estate market, you have to stay on the cutting edge of marketing and technology. ❖ Proven software product expert for all KW platform technologies.❖ Increased KW software product adoption for clients by facilitating and owning educational workshops and trainings.❖ Successfully implemented transaction system reducing operational costs by 20%.❖ Committed to supporting over 300+ agents 1:1 which improved their business processes.❖ Increased client retention by 95% with personable end-user technical support.

University Of Hawaii At Manoa

The Telecommunications and Social Informatics Research Program (TASI) conducts, facilitates and supports basic and applied research into Information and Communication Technology (ICT) policy, regulation, technology systems and applications in Hawaii and the Pacific Islands Region and shares its knowledge via education, training, workshops, and other program activities.Essentially provided all technical support via in-person helpdesk, phone, and email for the organization, such as:❖ Moderated and troubleshot A/V conferences reducing major technical issues.❖ Researched technological equipment improving workplace infrastructure.❖ Executed camera surveillance and server room access increasing security quality.❖ Facilitated in dispatching telecom equipment to weather/ off-site offices.

University Of Hawaii At Manoa

Sodexo - Manoa Dining Services is a nationally known for college food service management organization that caters to the students of the University of Hawaii at Manoa. ❖ Produced and posted content on multiple social media platforms.❖ Developed and published advertisements (e.g. stakes, banners, flyers, etc.).❖ Recruited & trained volunteers to aid in promotional events.❖ Increased sales via tabling and confrontation, esp. for sponsored events.

University Of Hawaii At Manoa

❖ Trained registered students throughout program sessions.❖ Facilitated workshops operated by on-campus organizations.❖ Executed campus tours for incoming students and parents.

University Of Hawaii At Manoa

Vice-Chairperson of Undergraduate Academic Affairs Committee:❖ Maintained student grievances, problems, and proposals related to academic concerns of the university.❖ Reviewed senate bills and resolutions to address undergraduate academic issues.❖ Facilitated ASUH scholarships and awards.❖ Interviewed scholarship applicants.❖ Managed subcommittees - assigning tasks, updating, etc.Senator of External Affairs Committee:❖ Researched and prepared data for issues representing the ASUH Senate.❖ Maintained open communication with media outlets.❖ Created and maintained an accurate image of ASUH via social media.

University Of Hawaii At Manoa, George Hall, 301

❖ Copied, scanned, faxed, and filed administrative and academic documents❖ Processed and forwarded confidential docs/forms to Dean's Office❖ Fielded telephone calls and forwarded to supervisor and/or concerned dept.

City College Of San Francisco

❖ Tracked budget and data entry into excel spreadsheets❖ Organized, photocopied and scanned documents❖ Distributed and processed all mailing for the office❖ Contacted and followed-up with department personnel on behalf of the Dean

152 Utah Ave. South San Francisco, Ca 94080

❖ Checked-in customers by examining their photo I.D. for validation❖ Thoroughly inspected customer's firearm(s) for authorized usage within the range.❖ Instructed customers on properly using firearm rentals and rules.❖ Performed sharp surveillance around the range and lobby area.❖ Ensured that customers practiced safety measures and abides the rules.❖ Managed ammunition inventory.

Bachelor'S Degree, Communication - Information And Communications Technologies

I graduated from this institution with a Bachelor's degree in Communication with a focus in Information and Communications Technologies.

Education record