Dave Buonocore Email and Phone Number

Client management for an install base of over 20,000 existing HubSpot customers that account for $25 million in monthly recurring revenue. -Responsible for revenue forecasting for assigned customers-Manage monthly opportunity pipeline for install base with an average of 200 customers each month.-Negotiating and securing long term renewal and upgrades on a monthly basis-Train members of growing team on opportunity management and contracts-Educate customers on our pricing model to secure satisfaction and overall customer happiness. -Develop new ideas and strategies to automate processes, including notifying customers when their renewal is approaching-Handle all issues of billing and contract nature, including cancellations for assigned customers-Increase product knowledge to assist with incoming customer inquiries-Work as part of a team to develop playbooks to scale our fast growing customer base- Training for new hires on contract procedures

Client management and coordinator for an install base of over 3000 existing HubSpot customers that account for $1.7 million in monthly recurring revenue. Fast paced, adaptable and ever changing role to ensure customer success and satisfaction.-Primary point of contact and facilitator for assigned customers (3000+)-Responsible for incoming inquiries and delegation to proper members on team for marketing strategy or product training-Maintain a revenue base by securing long term renewals, driving upgrades and customer retention.-Developed strong negotiating skills needed to secure contracts as well as enforce company terms of service.-Managed on a monthly basis an average of 200 customers from the install base that are at risk for cancellation, up for renewal, upgrading and requesting additional services. -Directly responsible for handling cancellation requests and potential save opportunities-Continued collaboration with finance and members of services.-Liaison for escalated issues in technical nature by working closely with our technical support team to deliver a timely and efficient resolution for the customer.

Increased responsibilities for collections role including training new members as well as processing contract amendments to account for customers exceeding their contact limits.-Maintained day to day operations to account for delinquent customers-Trained two new members to collections team on internal procedures and collection methods-Worked closely with members of account management on customer contracts to secure long term renewals and upgrades-Managed multiple contracts and opportunities on a monthly basis to ensure timely reconciliation-Continued cross-departmental collaboration with sales, finance and service team members

Provided customer service regarding collections issues of software subscription fees for a customer base of over 10,000 accounts. -Responsible for reducing delinquency of entire customer install base-Perform manual outreach via email or phone contact to resolve past due balances-Maintain a cooperative business relationship with customers throughout collections process-Knowledgeable in various software applications used to streamline collection processes, including Netsuite, Salesforce and Recurly.-Collaborate across different departments, including sales and account management, to assist in expediting payment reconciliation.-Close communication with finance department to ensure proper accounting of outstanding balances.-Worked independently and with management to develop and implement new strategies and playbooks for a fast growing customer install base.

CobraPUMAPerform independent analysis in accordance with established procedures for existing and potential customers, as well as follow through on collections procedures.Set and maintain customer credit limits by assessing credit history and worthiness to help make future decisions. Assist with order management and risk assessment along with preparing reports with credit information for use in decision making.Integral member of transition team during acquisition of Cobra Golf by PUMA from Acushnet-Titleist Co. Responsible for over 1000 wholesale accounts within territory of Midwest United States.Work closely with outside sales representatives from each state in assigned territory.Maintain customer satisfaction with informative help and constant accessibility.

Perform daily maintenance of accounting books and records of assigned regulated investment companiesAccount for all daily activities (purchases, sales, income accruals, etc) in an accurate and timely manner.Reconcile cash and/or fund share transactions; resolution of discrepancies with transfer agent's and custodian's records.Calculate the Net Asset Value per share assigned, produce and verify financial statements and trust reports and distribute information to clients daily.

Sold and leased new and pre-owned vehicles to meet dealership sales profit and customer satisfaction goals. Obtained extensive product knowledge through online training courses and personal research.Qualified clients for purchase by contacting insurance and lien holder corporations. Financial standing and personal budget are combined to find right vehicle for customer.