David Burgos Email & Phone Number

Argentina

Business analyst for a financial project.

Scrum Master (CSM) / Business analyst in a project to develop an app to value funds using different approaches, for a US client related to financial services. In charge of leading the ceremonies, removing blockers, helping in conflict resolutions, onboarding new team members, coaching, creating backlog (product backlog items), identifying risks, creating.

Argentina

Account Manager supporting Avature's clients (Insurance, Health care software development, and RPO). Avature platform is designed for sourcing, recruiting, hiring, and performance management, among others. I was the clients' first contact with Avature. I hosted weekly meetings to review enhancements, to offer new features, new products, to check the status.

Management of multiple technical requests such as server decommissions, unracking efforts, database updates, and documentation updates, from American Airlines, to work myself or to engage/assign/follow up with DXC IT support teams (Unix, Wintel, DBA, Security). Reporting of team's performance metrics to upper mgmt.Account: American Airlines.--ServiceNow.

Business Analyst / PM - 5 projects for Retail Growth enhancement (automation/enhancement of reports, consumption forecasts, billing applications, new contracts depending on different state regulations, new products (smart meters), in different markets (Midwest), new market TX and ERCOT regulations. I observed and interviewed SMEs to identify the processes.

Main tasks: application support to Collections and Recovery (Ally) teams, located in the US, using internal financial applications. Change Management. Incident Management. On-call support--Account: Ally Financial (formerly known as GMAC) (a bank holding company).---ServiceNow, JIRA, Splunk, MS SQL, COBOL, SharePoint, VersionOne, Citrix, ITIL.

Córdoba Province, Argentina

Business/Functional Analyst with experience in Agile Development and Service Management (ITIL v3 certified). Main tasks: creation of user stories and acceptance criteria in MS TFS. Scrum ceremonies facilitator(grooming,planning, daily, sprint review, retro). Daily interaction with stakeholders. Reporting. Functional training to users. Demo meetings..

Córdoba Province, Argentina

Specialist in IT Service Management reporting, using SSRS - SQL Server Reporting Services (SQL queries and Report Builder), and MS Office apps, mainly Excel. Creation, analysis, correction, update, upload, testing, automation of multiple reports for P&G account, support to approximately 300 reports published, reports related to SLAs, Incident, Change, and.

Coordination with peers in India and the Philippines in an IT support contract analysis project.* I collaborated in the identification of improvement areas in the IT delivery, to free resources and assign them to other support areas, which helped in cost reduction. Among other tasks, I interviewed stakeholders to analyze, and review the contracts. This.

HP - Cordoba, Argentina.

Hiring / People manager of 42 resources, a team supporting 60+ US accounts. I was in charge of interviews, selection, offers, hiring, as well as training coordination, accounts assignment, recognitions, escalation management, follow-ups, and performance reviews. Close work with Recruiting, HR, Legal, and Payroll teams.Budget management for salaries.

Cordoba, Argentina.

In charge of a 12-people team, training new resources, weekly follow-up meetings, tasks assignments and goals, following company directions. I coordinated the training of 40 new resources in the client support role. I co-led the assets management (laptops, cellphones, telephone numbers, among others), improving the stock control and helping in cost.

Cordoba, Argentina.

24/7 IT service management support based on ITIL, which included primarily Change and Incident management, as well as communications. Proactive validation of monitoring. Daily and weekly meetings with clients to review support status. Liaison between US midwest clients and delivery teams distributed in EDS global delivery centers all over the world..

Cordoba, Argentina.

Bilingual English-Spanish agent for a call center supporting a US telephone company. Tasks developed in multiple departments such as activations, credit cards, technical assistance, retention campaigns, outbound telemarketing. Clients located in the US. Account: Tracfone Wireless, Kodak.

Systems Analyst, Computer/Information Technology Administration And Management

University Degree - Certified English>Spanish Translator, Languages

School of Languages. National University of Cordoba. Argentina.

Electronic Technician, Electronics, Complete

Technical High School. Specialty: Industrial Electronics.

English

English.