David Burns Email & Phone Number

Aurora, Colorado, United States

Greater Denver Area

Responsibilities:Provided friendly and efficient service to the worldwide Airbnb traveling and host community. Acted as a first point of contact to handle and resolve customer complaints. Responded to inbound phone calls often under urgent circumstances. Protected customer's vacation assets. Helped minimize company's liabilities. Made outbound calls to handle difficult travel circumstances. Identified and escalated travel and hosting issues appropriately. Composed thoughtful and accurate messages or customize responses to customer emails. Researched information and handled problems using available resources. Arbitrated in difficult situations between users. Monitored and handled numerous concurrent tasks in tandem. Proactively and independently worked to meet call center targets and goals.

Greater Denver Area

Helped to minimize customer's long-term healthcare costs. Helped to minimize company's long-term healthcare liabilities. Handled inbound calls. Determined requirements by greeting and interviewing Kaiser users and medical service providers. Answered inquiries by clarifying desired information, researching, locating, and providing information. Resolved problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems. Fulfilled requests by clarifying desired information, completing transactions, forwarding requests. Maintained member database by entering encounter information. HIPPA Trained.

Arapahoe County

Represented Arapahoe County Precincts #238 and #243 in the 2012 County and State Democratic Party Conventions as a voting delegate in the Colorado Caucus. Provided on-the-ground support for Colorado Democratic candidates to the State and U.S. House and Senate. Delivered Democratic Party election materials to key neighborhoods with the precincts. Provided on-the-ground support to the Arapahoe County and Colorado Democratic Party.

Denver International Airport, Denver, Co

Loaded and unloaded customer luggage, airfreight and company mail on and off various types of SkyWest company aircraft. Was responsible for maintaining safety and security on the airport terminal ramp. Escorted SkyWest passengers and special needs customers safely and courteously on and off aircraft. Marshalled SkyWest aircraft in and out of the ramp area. Serviced aircraft and ground equipment as needed. Communicated efficiently with ground personnel and flight crews.

Greater Denver Area

Helped to minimize customer's long-term healthcare costs. Helped to minimize company's long-term healthcare liabilities. Utilized a VoIP-based Genesis Predictive dialer in a busy Outbound Call Center environment to conduct outreach to health insurance members to enroll members into a variety of health and wellness intervention programs. Received member inbound calls and warm transferred members to the appropriate health care program. HIPPA Trained.

Centennial, Co

Prepared appetizing hot entrees. Managed Kitchen Station Inventory. Minimized Inventory Spoilage. Maintained Health Code and High Sanitation Standards.

Englewood, Co

Graphics Associate:Served for 24 years in a phone book print production shop. Planned, designed, and pre-pressed individual pages for publication in Dex One yellow, white, and Internet phone books throughout a 14 state region. Planned, designed, and digitally pre-pressed an average of 20 Yellow Page phone books a year without a published error. Planned, organized, and typeset Yellow Page phone book in-column ads ranging from one to seven inches.Customer Support Representative:Served for two years in a busy Inbound Call Center environment. Managed, analyzed, and updated business customer data bases. Aided business white page phone book customers in obtained and updating their phone listings. Assisted yellow page phone book customers by updates to the text, graphic art, and photography within their display and in-column advertising. Provided assistance to Internet customers by making timely text and graphic updates to their business Internet websites. Helped business customer obtain Internet websites and other on-line products from national and local service providers.

K-Mart

Portrait PhotographyPhoto Studio ManagementRetail Sales

Fort Carson, Colorado

4th Infantry DivisionPublic Information Officer

Bachelors, Journalism / Art History

Activities and Societies: Reporter/Photojournalist -- The University Daily KansanLawrence, Kansas

Associates, Military Science

Activities and Societies: Marching Band Reporter/PhotojournalistLexington, Missouri

High School Diploma, Army Rotc, Military Science And Operations

Activities and Societies: ROTC Marching BandDenver, Colorado