David Burroughs Email & Phone Number

Atlanta, Ga, Us

Atlanta, Ga, Us

Charlotte, Nc, Us

Charlotte, Nc, Us

Alpharetta, Georgia, Us

Cincinnati, Ohio, Us

• Worked on the re-engineering project to make our internal client implementation into a self-service product for our customers• Engaged with internal customers during the product lifecycle from concept through end of life • Partnered with Marketing to create marketing collateral, presentation materials, and technical documentation for sales to increase revenue• Developed and executed solutions-related project plans • Served as project manager during implementation of new products• Partnered with customers to implement new enhancement to new and future products

Managed and developed products between $1 million and $10 million in revenue.Engaged with internal customers during the product lifecycle from concept through end of life Partnered with Marketing to create marketing collateral, presentation materials, and technical documentation for sales to increase revenueDeveloped and executed solutions-related project plans Served as project manager during implementation of new productsPartnered with customers to implement new enhancement to new and future products

Integrated Systems Increased gross margin by $9.5 million by implementing and developing new POS products and services for multiple industry verticalsContributed to increased sales by partnering with Marketing, assisting with the creation of marketing collateral, presentation materials and technical documentationEngaged customers as the subject matter expert to establish and maintain vendor relationships Trained Help Desk and Sales Support teams which increased customer retentionAnalyzed and defined future product lines for subsequent research and developmentAssisted with development of a new product enhancement for an End-to-End Encryption product, with a potential $500,000 savingsManaged cross-functional teams during the UAT (User Acceptance Testing) and Quality Assurance Testing process during project development phase, insuring project on-time deliveryPartnered with PCI Risk Management to help develop and implement an internal PCI product to help reduce potential exposure to security risk of newly boarded customers Developed and implemented a vendor management system internally to centralize product information that improved the efficiency of the company

Managed all aspects of credit-centric product life cycles – from ideation through development, launch and support which created an increase in revenue for the company Partnered with Marketing to create marketing collateral, including white papers, web content, video content, presentation material, and technical documentation for sales to increase revenueEngaged customers as subject matter expert to establish and maintain relationshipsCoordinated training sessions with internal and external customers which increased customer retention Analyzed and defined future product lines for subsequent research and developmentLead and developed product requirements document (PRD) and assisted in completing product roadmapManaged cross-functional teams that developed new product enhancements and future designs to increase value added features on existing product linesAssisted with UAT (User Acceptance Testing) and quality assurance testing before products were released into productionAssisted in the implementation and development of a mortgage product that resulted in $1.5 million in new revenue

Atlanta, Ga, Us

• Led cross-functional team of 6 Project Managers, while meeting aggressive project timelines and delivering these projects on-time • Coordinated the execution of prescreen and account review projects to assist clients with making offers of credit • Created more efficient ways of running projects by utilizing SAS Software • Communicated with cross-functional teams and consulted with the customer on specifications of each project to obtain best results• Performed quality assurance checks throughout the production life cycle of projects • Coordinated and managed cross-functional teams (i.e. programming, score modeling, scheduling, system services, and sales support) throughout the production life cycle• Demonstrated knowledge of the credit marketing industry which resulted in becoming the subject matter for the customer and consulted with the customer on project requirements• Leveraged my knowledge of National Change of Address (NCOA) processing, File Transfer Process (FTP) and Total Systems (TSYS) to better assist customers needs

Us

• Recruited and placed experienced candidates for my clients• Performed sales calls to find new prospective clients in a 15% increase in sales

Mis, Information Technology

Bs, Marketing