David Butinar Email & Phone Number

Melbourne, Victoria, Australia

Cenitex provides reliable and contemporary shared Information and Communications Technology (ICT) services, enabling departments, agencies, and over 46,000 public servants to deliver services for all Victorians.

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

Managed 5 direct reports across Melbourne and Brisbane who support approximately 2500 internal staff member across several campuses Australia wide.

Melbourne, Australia

Managed 7 direct reports across Melbourne and Sydney who support approximately 2000 business users mainly from Australia, and also from the Philippines and South Africa. Key Achievements:Helped implement ITIL Problem Management practices, which helped reduce production issues and made it easier to report of issues. Increased First Level Resolution by 15%.

Docklands

Managed 4 direct reports and 13 indirect reports that are the front line of IT support for approximately 8000 business users from Australia and New Zealand.Key achievements include developing a password reset policy which reduced call volumes, extending user administration support services which reduced the workload for other business units, increasing.

Melbourne, Australia

Delivering phone based front line IT support services to all Lion businesses across Australia and New Zealand, as a member of our internal IT Service Desk. There are 16 of these roles in four locations. Each role reports into a local team leader known as an enable.me Lead Agent.Excellent communication skills, polite phone manner and focus on customer.

Responded to I.S issues raised by the business via Phone and Email, using HP Service Manager to document and manage Incidents and Interactions. Resolved most calls on first contact otherwise liaising with Support Team to rectify the issue.Exposure to a wide variety of systems and applications including;Active Directory | Citrix Remote Access | SharePoint |.

Phone based support which involved providing basic Point of Sale EFTPOS support to Caltex service station. Also supported Caltex Starcard customers from Australia, Philippines, Singapore and New Zealand.Devices supported include;Hypercom terminals | EFPEC’s | 8850’s | PC-POS’s | NAMOS | FATM’sResolved EFTPOS specific devices issues quickly to restore Point.

Melbourne, Australia

Phone based roles which involves providing basic support for residential customers to setup and troubleshoot their Internet related issues. Develped basic network configuration and troubleshooting:TCP/IP | DNS | DHCP | ModemsProcessed on average over 50 phone queries daily in a high volume call centre environment, helping to answer home user queries.