David Butler work email
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David Butler personal email
PROFILE: TECHNICAL MANAGEMENT PROFESSIONAL LEADERSHIP | PROGRAM MANAGEMENT | TECHNICAL OPERATIONS MANAGEMENT | PROJECT MANAGEMENT | VENDOR MANAGEMENT | STAFFING | TALENT ACQUISITION AND RETENTION | BUDGETING AND FORECASTINGGoal-oriented Telecommunications Management Professional with a strong record of excellence building support operations, delivering services to customers, driving process improvements, and developing highly productive teams in Customer Support, Service Order and Delivery, IT Project Management, and Network Finance. I leverage entrepreneurial drive, customer focus orientation, and effective project management capabilities to drive successful planning and implementation of the full range of enterprise and mission-critical support activities, including all levels of telecom technical support organizations. I cultivate productive relationships with internal and external stakeholders to optimize process implementation, technical operations and vendor account management and take ownership of project management and team development to consistently support long-term company growth.EMAIL: dabutler01@gmail.comhttps://api.accredible.com/v1/frontend/credential_website_embed_image/badge/72685014
Self Employed
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Self EmployedParker, Co, Us
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Independent Information Technology ConsultantSelf Employed 2023 - PresentContracted to Littleton Lawyers• Performed a much needed billing system upgrade on the Clio software platform.• Migrated existing client contact database and existing legal matters.• Upgraded desktop, laptop, WiFi, and printer IT equipment to meet growth expectations.• Connected bank and billing systems to enable online bill and payment for clients.
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Telecommunications Business Consultant, Service DeliveryProdapt Consulting 2019 - 2022Rijswijk, Zuid-Holland, NlSERVICE DELIVERY MANAGER, PRODAPT NORTH AMERICA, Parker, ColoradoService Delivery Consultant to AT&T 2022• Assisted the product team in developing end-to-end process design documentation to launch their Wireless Broadband Internet solution for vendor/reseller partners.• Guided and managed day-to-day execution of various service delivery projects that met or exceeded quality, profitability, stability, timeline, and customer experience metrics.• Executed continuous improvement planning, developed and optimized client business unit service and delivery model by identifying RPA automation opportunities.Service Delivery Consultant to Lumen 2019-2022• Designated Team Lead for the Quantum Fiber Layer 1/2/3 process improvement project.• Assisted SME’s with process documentation, video training and process manuals for order entry, provisioning, and customer engagement.• Created a hybrid scrum environment, leading team meetings, reviewing business cases and lessons learned for continuous process improvement. -
Senior Program ManagerCharter Communications 2017 - 2018Stamford, Connecticut, UsManaged enterprise-wide core and backbone operations network deployments.• Project managed phase 1 of the core backbone segment of a new $43M cloud video record/playback platform for a 3rd quarter regional launch. • Created the project management platform in JIRA/Chalk for the internal PMO organization.• Successfully recovered two neglected regional internal and external projects that had experienced significant delays, completing both on time and within budget. -
Technical DirectorAt&T 2015 - 2016Dallas, Tx, UsProvided decisive leadership and direction to Tier 3 VoIP engineers to effectively support the Federal Government U.S. Social Security Administration Unified Communications platform, the U.S. Department of Justice, and also the city of Dallas call centers. Position required government general security clearance.• Initiated a full facility remodel and cleanup effort that included a full office space refresh and network data center/warehouse equipment recycling program that removed 20 tons of unused and outdated network equipment. This completed project created enough space for a new Cisco network lab.• Co-designed a process for trouble ticket deep-dive review sessions that led to a much-needed customer account page standardization refresh project.• Successfully resolved escalations and realized a 10% improvement of total KPI’s on service level agreements. -
Technical DirectorAt&T Mobility/Cricket Wireless 2014 - 2015Cricket Wireless Infrastructure Transition Team - responsible for the migration and decommissioning of various telephony, Internet, and VPN data services to integrate the Cricket retail environment with the AT&T Mobility infrastructure.• Retained as the SME for maintaining 24/7 tracking on the core network, phone systems, and remote Internet access for all retail and administrative facilities, with oversight on a $21 million dollar annual budget.• Worked with a large transition team that included outside vendors, Network Engineering, Accounting and Finance, and Legal Department during the network infrastructure decommission processes.• Successfully completed all projects and related tasks on-time, within budget, and ahead of schedule.
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Infrastructure Operations ManagerCricket Wireless 2012 - 2014Atlanta, Georgia, UsEnterprise Cisco VoIP team and core backbone operations. Corporate and retail voice and Internet/data connectivity. Vendor/Carrier management. Circuit inventory and finance management.• Managed VoIP and network engineers supporting the corporate and retail voice and Telepresence services.• Worked with network engineering in support of the data network backbone, including circuit ordering and delivery, network equipment replacement, and service upgrades.• Engaged with external service providers for service delivery including MACD orders, billing disputes, and monthly finance reporting, maintained circuit inventory accuracy and ensured consistency in monthly billing. -
Senior It Project ManagerCricket Wireless 2010 - 2012Atlanta, Georgia, Us• Dedicated subject matter expert assigned to research and reconcile 4000+ circuit records.• Analyze and reconcile monthly vendor invoice records on a 1.2 million dollar (MRC) circuit inventory.• Net savings achieved during 2010 exceeded 1.5 million dollars through billing disputes, financial reconciliation, and circuit disconnects. Received the company annual excellence award for this project.• Managed a network augmentation project to expand Internet traffic capacity in 14 major metropolitan markets.
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Project Manager - Cricket Wireless AccountTeksystems 2008 - 2010Hanover, Md, Us• Contracted to Cricket Wireless to manage internal projects for the IT Department.• Successfully managed a SQL server upgrade project from SQL 2000 to SQL 2005 utilizing HP Polyserve enterprise platform. • Coordinated all relevant activities between IT and Application Development teams.• Completed a network monitoring system upgrade project utilizing Netscout data flow monitoring equipment. • Developed a strong working relationship with the company field service team and outside vendors to ensure smooth equipment deployment, activation, and coordination of software training. -
Manager, Project Coordination – Western U.S.Xo Communications 2006 - 2008Herndon, Va, Us• Led a team of Project Coordinators responsible for a dynamic workload of 700+ voice and data service changes and upgrades for small to medium size business accounts.• Proactively conducted root cause analysis and reporting for executive management to identify process improvement opportunities.• Acted as point of escalation for executive management to address urgent customer circumstances and project course-corrections.• Assisted program management team to identify process deficiencies, as well as training templates for team development programs.
David Butler Skills
David Butler Education Details
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Metropolitan State University Of DenverBusiness Management
Frequently Asked Questions about David Butler
What company does David Butler work for?
David Butler works for Self Employed
What is David Butler's role at the current company?
David Butler's current role is Technical Management Professional - Information Technology and Telecommunications.
What is David Butler's email address?
David Butler's email address is da****@****ing.com
What schools did David Butler attend?
David Butler attended Metropolitan State University Of Denver.
What skills is David Butler known for?
David Butler has skills like Telecommunications, Wireless, Voip, Vendor Management, Data Center, Ip, Managed Services, Project Management, Computer Network Operations, Cisco Technologies, Network Design, Cellular Communications.
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