Senior Director, Industry Strategy And Marketing - Digital
San Francisco, Ca, Us
Responsible for search and social, digital analytics, web production, technology and operations, product management, and project management. The team varied in size, up to around 70 FTE's and 50 contractors. Having made several key hires, and developed strong managers, as well as building an entire team in Montreal, the team's reputation was transformed into that of a critical organization that helps solve problems collaboratively in the best way for the business. Highlights include: - Replaced a legacy in-house CMS that limited creativity and was difficult to use with a best in class digital marketing platform based on Adobe Experience Manager and integrated with Adobe Analytics, Marketo, Salesforce and others. The new platform was embraced by other digital teams within the company, resulting in a more consistent, connected and useful customer experience, delivered at a lower cost.- Implemented an SEM practice that returned $11 for every $1 spent, and then used data from that practice to inform SEO tactics to further increase return.- Built a best in class digital analytics practice. One section of this practice was responsible for making analytics data available to the business and training business users how to access and interpret these data; the other section performed deep analyses into multiple data sets across the company to provide meaningful business insights - such as the ability to predict propensity to buy/use/terminate based on behavior, and the ability to predict activity on a major account based on web activity.- Fostered a culture of innovation, and hosted hackathons which led to many dramatic improvements.- Drove company-wide savings exceeding $20M annually through vendor management, elimination of redundant technologies and efficiency improvements for marketing teams.