David Vernon Email & Phone Number

Bush Intercontinental Airport

• Successfully greet and engage customers, driving an upsell rate of 20% on featured beverages and menu items.• Demonstrate proficiency in mixing beverages, following recipes and product directions, leading to a 10% reduction in drink preparation time.• Execute precise cash handing procedures, ensuring accurate transactions and compliance with company policies.• Demonstrate exceptional customer service, maintaining a 95% customer satisfaction rate through positive interactions and personalized recommendations.

• Established and managed a thriving online retail business, generating $12k+ monthly revenue.• Oversaw day-to-day logistics, ensuring accurate deliveries and maximizing sales opportunities.• Utilized data analytics tools to identify and capitalize on peak purchasing times, achieving a 25% increase in sales during targeted hours.• Managed all aspects of business operations, including bookkeeping, procurement, PR, sourcing, marketing, and quality assurance.• Cultivated and maintained daily client relationships, achieving a consistent 100% feedback rating.

Bush Intercontinental Airport

- Efficiently served and engaged with a daily customer base of over 150, delivering precise and attentive service that consistently led to monthly sales exceeding $45k.- Maintained a visually appealing and well-organized bar area, contributing to the overall customer satisfaction.- Delivered exceptional customer service, resulting in a consistent 95% or higher customer satisfaction rating.

Bush Intercontinental Airport

• Proficiently upsold patrons from standard to premium brands and promoted high-margin signature cocktails, resulting in a notable 15% increase in average ticket sales.• Ensured bar area was fully equipped with tools and products needed for mixing beverages and serving guests.• Cultivated relationships with over 100 customers daily, delivering exceptional customer service and ensuring timely product deliveries. This dedication translated to an impressive customer satisfaction rating of 97%• Assisted in the grand opening of two locations, the Breakfast Klub in Terminal A and Urban Crave in Terminal E

Bush Intercontinental Airport

• Operated POS terminals to transmit customer orders, swipe credit cards, and tender cash amounts received in a 125+ seat restaurant• Attained employee of the month award owing to exceptional customer service • Won Cocktail Sales Contest that produced a 12% increase in total monthly revenue • Informally recognized as Lead Server with responsibility for overseeing opening/closing and coaching and mentoring new employees to optimize performance• Awarded for consistently exceeding montly sales goals

• Maintained an 8 table section seating 32 guests at once, averaging over 150+ per day• Presented team leadership skills by coaching and guiding employees to uphold the company's performance standard, facilitate collaborations, and offer solutions to maximize team proficiency. • Generated top sales ($1400+ per evening) by marketing nightly specials during high volume days (Fridays, Saturdays and Sundays)• Coordinated any synchronization of customer dietary needs or special requests with adequate products• Maintained impeccably clean workstations by demonstrating strong attention to detail and a sense of urgency

Falls Church, Virginia, United States

• Aided in patrolling assigned areas on foot or in vehicle; checked for unsafe conditions, hazards, security violations, blocked entrances and exits, and unauthorized persons • Prepared Activity Reports and Surveillance Reports within established time frames• Maintained close communication with supervisors regarding any issues that might reveal a weakness or vulnerable area of security screening that is discovered in the course of screening duties• Provided guidance and training to new employees in effective methods of managing all levels of personnel and functions

• Maintained and further improved established client network, increasing sales and solidifying long-term client relationships• Traveled to/from client locations in the most cost effective and time efficient manner; successfully recorded automobile data; staged vehicle for photograph; prepared window decals and buyer's guides; deployed data for internet distribution• Provided excellent customer service for clients which resulted in 100% contract renewal• Consistently met or exceeded sales quota set by Regional Manager• Assisted staff with their day-to-day operations ensuring top performance and adherence to polices and procedures

• Maintained a high volume of inbound/outbound calls without diminishing service levels or productivity• Consistently achieved and exceeded monthly sales and funding goal requirements• Created an effective follow-up system that led to a consistent, persistent approach and led to excellent sales and service results• Expedited a time sensitive loan process and improved customer retention• Adapted to industry change by creating new business relationships and strengthening previous relationships• Analyzed detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk

• Processed risk management plans• Efficiently scanned diskettes for viruses• Properly stored risk management plans in document storage• Acquired excellent communication and interpersonal skills with coworkers

• Configured equipment for employee use, ensuring proper installation of operating system and necessary hardware/software• Troubleshooted and resolved requests for software and hardware assistance, primarily coming in the form of e-mail, phone calls, or incident monitor help tickets• Performed light Network Administration for newly installed machines for users; login issues, password re-set, and email login• Supported printers and print management