David Wilson, Jd, Pmp, Csm Email & Phone Number

Consult with U.S. and China based companies and universities to ensure contract requirements are met for the design, integration and implementation of complex technical or educational solutions.• Managed North American multi-site voice and data migrations.• Developed project management based language program for project managers, engineers and software programmers for the largest software company in China and engineering professionals for a Chinese Tier I-level institution increasing their ability to communicate with their international customers (Neusoft Corporation & Northeastern University, Liaoning, China).• Contributing writer for the Chinese government sponsored report, "Social Management Innovation: Building Harmonious Labor Relations," comparing and contrasting U.S. and Chinese employment & labor laws.

Implemented a board approved centralized asset management practice for all software and hardware assets across Symantec's entire enterprise.This effort provided a full license compliancy understanding for all environments, including labs, production, non-production, on premise as well as cloud (off premise) assets. • Maximized full lifecycle utilization, mitigated risks and ensured overall compliance.• Provided immediate visibility into what and where assets are, how they were used and performed. • Established and/or optimized processes including selected common technologies and standards.• Drove down costs through investment consolidation, leveraged technologies, including common vendors, tools and licenses, rather than replication throughout various organizations.

Improved programmer productivity through introduction of Agile and also Continuous Integration / Continuous Delivery (CI/CD) processes for implementing and supporting customized high-availability network solutions. Facilitated cross functional discussion and buy-in, sprint reviews & retrospectives, resolved conflict, prevented distractions and identified and removed barriers to execution. Oversaw customer satisfaction, delivery assurance and maintained P&L results. • Oversaw between 100-200 concurrent projects, 10% of which involved security controls and architecture implementations including Next Generation Firewall (NGFW) with VPN to the cloud infrastructure.• Facilitated Data Center, Network and Collaboration optimizations for faster rollout of new technology, improved production application performance in the cloud, avoided outages, and reduced project deployment costs.• Coached collaboration efforts as DevOps champion between R&D product development teams, deployment teams and client engineers from initial Proof of Concept (POC) stage through "pre-release beta testing" to enterprise-wide launch.

Managed area, national and international Avaya and client resources, third-party vendors and Independent Software Vendor (ISV) software engineers in the design, implementation, integration and delivery of large, complex converged data and voice network and software implementations.• Implemented Avaya’s first major QSIG inter-switch, flattened and consolidated/converged network implementation solution and also the first IR Sun Blade platform interactive voice response (IVR) solution.• Planned and led a several hundred agent Professional Services Organization (PSO) Centre of Excellence (COE) in Pune and Hyderabad, India that provides increased business agility through reduced time to market for work packages, value chain opportunities and vertical solutions.• Led Professional Services Strategy Execution Office (SEO) which improved PSO output by 98%.• Contract managed a high volume and participated in negotiation of a broad range of contracts, including joint venture agreements, managed services agreements, software licensing agreements and construction agreements.• Facilitated customer specific software development (including beta and final production launch) between several ISVs and client software engineers for several projects including the integration of a Computer Telephony Integration (CTI) screen POP solution for supporting call center agents with Customer Relationship Management (CRM) and also a speech application with Interactive Voice Response (IVR) equipment.

Oversaw deployment of U.S. Sales IT initiatives.• Project managed one of the first and most extensive multi-national company workforce paradigm transformations from static office space to dynamic virtual office. This eliminated real estate expenses for company and clients and significantly increased sales of Cisco routers.• Negotiated inbound procurement contracts with vendors including Dell Computers, Hewlett-Packard and Compaq (then separate from HP), involving equipment purchase agreements to meet existing internal service level agreement (SLA) targets and technical specification requirements.

Jd, Employment/Labor Law

Bachelor