● Highly motivated, experienced technical professional with strong people skills. ● Strong technical aptitude. Proven ability to learn software and digital technologies quickly; to test and implement new software and hardware systems; and to create practical and relevant training sessions. Skilled at interacting with technical personnel to comprehend complex software and systems, and communicating that knowledge to end-users in language they can understand. ● Excellent skills in training for one-on-one instruction, providing custom desk-side assistance, webinars/webcasts, remote training, large audience training, help desk and remote support. Have worked for universities, training and IT companies in helping them train and support their clients, as well as my own client base.● Microsoft Office Specialist Certifications in Microsoft Excel, Word and PowerPoint. Highly proficient with Excel, Access, Word and PowerPoint to an advanced level. Adept at programming in HTML, CSS, PHP, and MySQL. Able and willing to learn new programs quickly. ● Most enjoy challenging positions that involve training and development, instructional design, quality assurance and working on projects in a company with a positive atmosphere that values metrics, training and constant improvement.