David Aker Email & Phone Number

Lincoln, Massachusetts

DAWIA level 2 certified.

Stoughton, MA

Performs all aspects of incoming, in process and final inspection of materials, components and finished products in both office, shop floor and class 7 cleanroom environments.This includes: - knowledge of group and corporate quality management system- documentation of incoming/first piece/in process/final inspection into the appropriate quality plan.

Mansfield, Massachusetts

Perform qualitative visual inspections Ina class 10,000 clean room environment for medical devices

Wakefield, MA

Specialized in designing and enhancing business intelligence software implementations, Hyperion Interactive Reporting and blueVenn smartFocus, (for denormalized schemas), migration, administration and support of internal and external end users. Implementation included gap analysis, migration planning, architecture design, requirements and functional design.

Cambridge, MA

Supported state and federal law enforcement inspectors on custom software (MCMIS, CDLIS, COMPASS Portal, Safetynet, CAPRI) via telephone and email as a tier 1 and 2 help desk. Troubleshot and corrected product remotely or by coaching end users. Focused on data verification and accuracy using multiple data querying tools, created ad-hoc and repeatable.

Quincy, MA

Responsible for creating quality control test scripts based on business functional requirements as well as technical specifications. Also performed in international team leadership role.

Wakefield, MA

Founding member of team responsible for day to day data management, production and process control. These responsibilities were more in depth than operations but not as long term as the normal SDLC process, our goal was the quick win turnaround. Grew responsibility from team member to multifaceted team lead with operations, networking, development.

Wakefield, MA

• Led a group responsible for the availability of an e-Commerce application as well as its daily maintenance and alterations
• Instrumental in implementing a central helpdesk and procedure flow for a growing e-Commerce company
• Responsible for troubleshooting and problem solving production issues for Windows NT systems involving ASP, Visual Basic and HTML code.
• Merged client help desk personnel and my team into a single cooperative unit
• Co-developed an issue resolution/tracking… Show more
• Co-developed an issue resolution/tracking system that was deployed throughout Edgewater’s business practices

Waltham, MA

Performed hardware and software installation and troubleshooting of hospitality point of sales systems. Managed customer expectations, created positive customer relationships and acted as support throughout the New England region on a 24/7 basis.NOTABLE SUCCESS: Instrumental in converting service force from private cell phones to group instant connect.

• Customer Service Representative
• Responsible for the rebirth of quality and on time delivery for floundering national medical account through quality control analysis and implementation.
• Maintained the proper stock levels, organized the stock in the warehouse, oversaw product shipping and delivery, and resolved all technical problems.
• Assembled and maintained the supply of product information.
• Handled accounts receivable and cash transactions for our clients.
• Member of… Show more Customer Service Representative

Ms, Informatics

Masters in Informatics: Information Security

Bs, Business Administration

Certificate, Reserve Police Training

Client Server Certificate

Associate’S Degree, Automotive Engineering Technology/Technician, 3.5

Theory and practical aspects of automotive suspension, electrical, drivetrain.

Education record