David Cappuccitti Email & Phone Number

Toronto, Canada Area

2019 Firmex President's Club2023 Firmex Success Teammate of the Year

Toronto, Canada Area

The job of the Senior Account Executive is to meet and exceed growth targets, to collaborate with Marketing to generate demand and to expand the use of Firmex across the account base. The role is responsible for engaging with customers post-sales, driving user adoption and satisfaction and ensuring high retention. 2017 Firmex President's Club2016 Firmex President's Club

Toronto, Ontario, Canada

2015 Firmex President's Club

Toronto, Ontario, Canada

The role of the Renewals Executive is to exceed renewal and retention targets within a growing portfolio of subscription accounts by executing and constantly improving our renewal process and by developing new and innovative ways to create customer loyalty.

Toronto, Canada Area

Co-Lead in the creation and continued development of Softchoice’s SaaS TechCheck assessment service. This service provides visibility into what cloud applications clients are accessing so that recommendations can be given on how to manage their use and eliminate the risk of unsanctioned application access. Built and maintained a database of cloud application information for use in the SaaS TechCheck servicePerformed the SaaS TechCheck service on clients and worked with… Show more Co-Lead in the creation and continued development of Softchoice’s SaaS TechCheck assessment service. This service provides visibility into what cloud applications clients are accessing so that recommendations can be given on how to manage their use and eliminate the risk of unsanctioned application access. Built and maintained a database of cloud application information for use in the SaaS TechCheck servicePerformed the SaaS TechCheck service on clients and worked with representatives from Softchoice’s Cloud team to develop SaaS management strategies for clients involving both internal and third-party solutions. Winner of the 2014 Softchoice Services Innovation Award Show less

Toronto, On

Trained reps starting in the Customer Support Rep (CSR) and Inside Sales roles.Acted as a trusted point of contact for reps for assistance with day-to-day tasks, escalations and general guidance.Trained reps on vendor special pricing programs for the Inside Sales training program.Contributed to the development of an internal career advancement portal for CSRs.Collaborated with Six Sigma team on the creation of a new CSR Workload tracking system

Worked as a team with Inside Sales Account Managers and Outbound Sales Reps providing IT solutions to mid-market and enterprise level customers in the US Central/West Region.Worked directly with representatives from major IT vendors including Microsoft, Adobe, Cisco and Apple.Performed administrative tasks including preparation of quotes, placing orders, registering for vendor special pricing programs, customer contract & account management, and working with… Show more Worked as a team with Inside Sales Account Managers and Outbound Sales Reps providing IT solutions to mid-market and enterprise level customers in the US Central/West Region.Worked directly with representatives from major IT vendors including Microsoft, Adobe, Cisco and Apple.Performed administrative tasks including preparation of quotes, placing orders, registering for vendor special pricing programs, customer contract & account management, and working with distributors.Acted as first point of contact for customers in the absence of their Account ManagerReceived regular product and sales training from major industry partners to stay current on industry trends, sales strategies and emerging technologies.Winner of 2011 Softchoice CSR Excellence Award Show less

Interactive Marketing

Film Studies

Television Production