David Aquino Email & Phone Number

Orange, California, Us

Endicott, New York, Us

In my most recent position, I directed comprehensive operations of internal automation and Business Intelligence functions, driving performance while increasing efficiency and consistency. I routinely leveraged process improvements and improved productivity to establish and maintain a competitive advantage. I clearly defined business requirements, communicating with stakeholders and programmers to develop and update solutions to resolve business issues and create value. Additionally, I served as Account Manager and Project Manager, streamlining all client transitions. Key accomplishments include: • Successfully identifying new opportunities for automation and Business Intelligence, consistently delivering related projects on time and with the highest quality and performance impact. • Integrating a variety of dashboards, reporting, and KPI metrics to evaluate performance across all company teams. • Effectively reducing average onboarding closing time from more than 300 days to less than six weeks. • Conceptualizing and developing an innovative process, utilizing best practices to audit clients and identify potential risk areas and initiate proactive resolution. • Serving as a founding member of the Culture Squad, an internal team promoting a positive culture for in-house and remote employees.

Anaheim, California, Us

During my tenure at The Network Pro, I established a new team, optimizing proactive onsite visits and new customer onboarding for more than 80 clients. I frequently developed and executed strategic plans aligned with organizational objectives, in addition to employee succession and promotion planning. I routinely integrated best practices, partnering with customers to adopt and effectively utilize performance plans. Moreover, I collaborated with software, hardware, and service vendors to perform industry-specific and custom-built audits for clients across numerous verticals to ensure regulatory compliance. Key accomplishments include: • Serving as a valued member of the Senior Leadership Team shaping the future of the company. • Leveraging best practices to achieve a 40% reduction in help-desk ticket volume in one quarter. • Increasing organizational effectiveness, acting as Technical Account Manager for new customers, increasing revenue and profit through efficiently onboarding two new customer projects each month, in addition to completing a backlog of 12 open onboarding projects within the first three months. • Successfully increasing visibility of company KPIs, creating and maintaining custom reporting dashboards for multiple departments.

Irvine, California, Us

Throughout my experience at briteCITY, I oversaw comprehensive onsite and remote Technical Support for over half of the company's clients, serving as Account Manager directly reporting to the CEO. I also conducted in-depth analysis of trouble tickets, developing and implementing processes for staff and clients to reduce resolution times and ticket frequency. Key accomplishments include: • Spearheading design and implementation of client onboarding systems, increasing customer satisfaction and significantly improving ability to maximize customer support efforts. • Playing a key role in achieving 400% growth, while ensuring an optimal customer experience. • Effectively partnering with clients, coordinating needs analyses for hardware, software, and network upgrades, consistently promoting business growth.

Worked with Eastman to create a new Managed Services practice to produce recurring revenue to subsidize the existing break/fix revenue from supporting phone systems.• Performed on-site and remote technical support for first customer• Assisted with scheduling and dispatching of service calls• Coordinated contract agreements with other service providers to deliver service to phone system customers outside of service area.

Managed a wide scope of roles including business development, hands-on technical support, as well as guiding and training Desktop Support Specialist.• Identified and consulted with small to medium sized businesses, demonstrating the value proposition of outsourced IT services. Coordinated with team to provided quotes to customers• Performed advanced LAN/WAN, hardware and software troubleshooting via telephone and remote support• Through a process improvement team, developed regular, timed maintenance processes for Field Engineers, across all client sites• Provided exceptional customer relations and technical support, consistently one of the highest revenue producers within the organization

Performed assessments of client systems reducing downtime, while increasing productivity and security. Installed and managed server hardware and software as well as line of business applications. • Proactively contacted previous customers and successfully persuaded a number to return, providing a generous rise in revenue• Performed ongoing assessments of client perceptions of service quality, revealing issues, which provided multiple improvement opportunities• Leveraged Spanish-speaking skills in providing support to clients in Mexico and developing new business opportunities

Directed the day-to-day assignments of work with appropriate priority and staff member to ensure timely completion of work. Re-balanced workloads when required. Monitored servers, reviewed event logs, and managed backups and restores.• Reduced PC setup time by 88% by installing and configuring Remote Installation Services

Managed IT Department with a $200K annual budget. Hired and trained new employee and oversaw all aspects of daily IT operations. Resolved top-tier technical problems and administered a multi-platform WAN/LAN system (Windows and Macintosh) with 100+ nodes across 3 states.• Received “Millionth Mile” award twice within first year of employment• Supported Citrix MetaFrame environment for remote access to applications and files. Also provided high-level telecommunications (phone equipment and local, long-distance, and cellular service)and security support (network cameras, DVR)• Established programs for inter-departmental, computer, and business-skills training• Successfully negotiated contracts for local phone service, long distance and Internet access, saving thousands of dollars each year

• Managed WAN/LAN systems and provided Web page design and maintenance• Assisted with acquisition of new clients, oversaw job scheduling and prioritization, created proposals, and sold technology solutions• Resolved technical problems on-site, via telephone or remote access• Customized Microsoft Access applications with VBA programming

Initially hired into Netronics on a part-time basis and steadily promoted into an owner’s role due to abilities and dedication. Cavu purchased Netronics and continued employment as part of the sales package.• Performed a wide scope of work including client development, network support, web page and Access development, using HTML and VBA respectfully

Education record

Education record