David Cardow Email & Phone Number

Edinburgh, Scotland, United Kingdom

Khartoum, Sudan

Responsible for the efficient and profitable operation of the service business and the implementation of initiatives to meet increasing demand through the provision of superior service The role involved the operational management of three sites and a total of 55 staff across Sudan including franchises for Hamm, Komatsu, Komatsu Forklift, Komatsu Generator, KYC (Rock Crushers), Melroe, Tadano, Vogele, and WirtgenDuties included the analysis of areas for improvement in both margin and revenue including loss leaders such as the introduction of FOC labour on major overhauls, resulting in an increase in uptake.Undertook a complete review and overhaul of all internal business systems, including the authoring and implementation of Standard Operating Procedures across the business.Responsible for the daily operations of the Service Department including oversight or all work orders, fault investigation, work order distribution, technical repair review, machine inspection where required, site visits, technical supervision.Responsible for the recruitment, training and retention of all staff, iincluding the appointment of a dedicated Training Officer.Additional duties included: Forecasting and budget planning.Notable achievements included: - Increasing unit sales from 43 units to 92 in 12 months - Increased service/parts revenue by 30% as a result of free routine inspections introduction and on-site quotation- Introduced a direct parts sales programme to enable shipment direct from manufacturer, driving costs down and increasing sales by 7% as a result- Realised a saving in advertising costs by replacing traditional marketing with market initiatives- Introduced free parts delivery service resulting in a 15% growth in sales- Steered the business through difficult economic and political times including the imposition of sanctions, maintaining customer loyalty through exceptional service provision

Dubai

This role required the effective management of transport and plant requirements for project-based work. Oversaw construction projects on behalf of the Engineer’s Office for the Ruler of Dubai. to exacting standards.Most large projects started without prior notification, requiring large amounts of equipment to be mobilized from our own fleet and suppliers within 1 hour, day or night, most often on Thursday evenings.Duties included:Working on a multi-site basis, managing a team of 290 and a fleet of 1,680.24 hour coverage including daily site visits and site meetings.Management of the fleet to ensure 24-hour availability, including the review and implementation of effective preventative maintenance schedules and routinesAnalysis of personnel and equipment requirements, restructuring as appropriate to ensure the correct level of expertise and availability at all timesIntroduction and maintenance of ISO 9002 standard operating proceduresKey achievements - Typical fast track projects – villa in 14 days, 120KM of unsurfaced road across desert in 60 days. Was later renamed to Engineering Office.

Edinburgh, United Kingdom

Installation of specialised high value in-car entertainment and security systems

Kuwait

Overall responsibility for the service operations of heavy truck equipment, trucks and cars over three sites, managing 95 staffPerformed a comprehensive operations and business review to inform the restructure of the business, including all finance, facilities and staffing in preparation for a large capital investment This included the overhaul of all internal processes, procedures and policies including the implementation of documents to ISO standards and the digitisation of service contracts I held full P&L responsibility for the operation and development of new business areas including the introduction of repairs of all makes and new franchises to drive sales growth Additional duties included the instigation of a training programme across the business and a quality control process to ensure consistency of work and reduce re-worksI also managed the build of a new workshop, including budget management of $3m of construction works and the successful completion of the project to increase repair capacity to in excess of 150 vehicles per monthKey achievementsIncreased sales by 7% by introducing all-make repairs on siteProcessed and cleared all inherited outstanding warranty claims (circa $500,000)Designed and established a new Body Workshop on a 2000m² site (40 staff)

Accra, Ghana

Established a new business to supply, install and service generators and air-conditioners following the failure of the National Electrical supply company. Personally revised the business plan and operational systems and managed the purchase of equipment and property. Also held responsibilities for the recruitment and training of staff, whilst promoting the company to potential clients and investors.

Accra, Ghana

Maximised the sales and implemented product support for the manufacturer's business in West Africa, alongside my responsibilities for the technical support to large fleet customers and agent dealerships.I frequently surveyed potential customers, suppliers and agencies, using the information to introduce products though demonstration. I was also responsible for the assessment of warranty claims through investigation of defects and carried out any necessary field repairs, and conducted all recruitment and training of new staff.Notable achievements included:- Conducted all rectification and modification works with team of 10 sub-contractors including 45 chassis replacements, 110 rear axle/suspension rebuilds.- Supported a key customer by setting up both their main and site workshops. - Maintained road construction plant (250 items). - Set spare parts stock levels and implemented a purchasing / stock control system.

Lagos, Nigeria

Responsible to the MD for electrical installation of new building structures and implemented electrical maintenance and repairs to existing buildings.Managed all aspects of the business and increased staff from 4 to 30. Responsible for generator servicing / repairs and alarm system installations. Supervised radio communication systems installation and repair work and also accountable for civil works, painting / decorating, carpentry and furniture.Reason for Leaving - Non payment of salary

Nigeria

Responsible for 11 Workshops: Parts Department nation-wide with 6 franchises on each site (Peugeot, Volkswagen, Landrover, Nissan, Mercedes-Benz, Dresser)Responsible for 13 managers and 294 staff.Reporting to GM with full P&L responsibility.Promoted to utilise experience and totally reorganise the Parts Department. Set up a network of Dealers and negotiated / arranged overseas bulk purchases.Organised distribution countrywide using in-house fleet of transportation.Auctioned redundant stock, deploying revenue to the importation of new stock.Modified computer systems to monitor all Branch stock from Central Stores.Formulated a sales plan for nationwide coverage by Parts Department Salesmen.Re-designed Standing Operational Procedures to accommodate staff changes.Reason for leaving - Company being sold to local investors

Nigeria

GRP Boat Manufacturing Factory, Service & Parts Departments – 110 staff.Sole dealer for Yamaha Marine (Largest Dealer in world)Boat manufacturing factory: average production of 300 units of 15’ to 30’ class, the Installation of outboard and inboard engines, propeller, or water jet drives.Service & Parts: maintenance, repair and parts supply of inboard and outboard engines at 4 sites, 29 Agents, plus a further 19 Agents.Re-designed boat design and construction methods to simplify production.Changed factory processes / layouts to facilitate increased production.Monitored quality trained staff and revitalised all unserviceable assets.Managed computerized stock control of materials / spare parts (6000+ lines).Constructed new Engine Repair Workshop at HQ and wrote procedures manual.Promoted to above position.

Nigeria

11 Service Workshops nationwide – each site holding 6 franchises.(Peugeot, Volkswagen, Landrover, Nissan, Mercedes-Benz, Dresser)Responsible for the radical rejuvenation of a rapidly shrinking business.Responsible for 10 managers and 250 staff. Full P&L responsibility reporting to GM.Rehabilitated 7 Workshops and opened 4 new Workshops.Expanded service-contracting activities.Internal vehicle fleet of 2,100, cars and trucks.Organised staff training both at manufacturers’ premises and in-house.Traveled extensively to Branches throughout the country and inspected sites.Upgraded the Customer Care function and introduced appropriate staff training.Promoted to above position.

Nyala, Darfur, Sudan

NGO Vehicle Workshop and Field Sites for a large Agricultural Project. Contractors to ODA / IFAD on Western Savannah Development Corporation Project.Supervised Workshop and Engineering Facility servicing a fleet of 250 vehicles.Commissioned new Workshop facility, procured / installed equipment / tooling.Supervise a staff of 50. Reporting to Engineering Services Manager. Full Budget responsibility.Gulf War ended contract prematurely.

Nyala, Darfur, Sudan

NGO Vehicle Workshop and Field Sites for a large Agricultural Project. Contractors to ODA / IFAD on Western Savannah Development Corporation Project.Trained all Workshop staff and drivers at NGO Vehicle Workshop (see above).Established effective preventative maintenance systems and schedules.Promoted to above position

Edinburgh, Uk

Fulfilled an interim position with Jaguar / Landrover / Rover Main dealership whilst seeking a new position elsewhere.

El Fashir, Darfur, Sudan

Constructed and established vehicle Repair Workshop & Stores Complex1985 Famine relief programme sponsored by numerous donors and Live Aid.Supervised a 24-hours/day 7-days/week Workshop/Vehicle Recovery Operation.Responsible for 17 staff. Reporting to Area Manager.Controlled and maintained a fleet of 220 and led convoys of 60 across open country (2300 km).Assisted in maintenance of fleet of 900 contracted vehicles.Conducted vehicle breakdown/accident recovery operation in remote areas utilizing 6x6 specialized off road recovery vehicle.End of Famine concluded the contract

Edinburgh, United Kingdom

Local Government transport fleet of 700 Buses and 2300 road maintenance and general purpose vehiclesLRT operated large and extensive repair facilities including complete vehicle overhaul every 7 years, whereby vehicle is stripped down to chassis and rebuilt using overhauled units, and at the same time upgraded to latest specifications. I was one of only 2 Electrical Technicians tasked with this role as the time allotted is 1 week per vehicle (double decker bus) as the next vehicle is scheduled the following week.Training included all departments involved in motor vehicle repairs - engine, transmission, chassis, interior, body, paint, electronics, communications, welding etc4 year fully indentured apprenticeship followed by 3 years as a Technician.Repair and maintenance of diverse fleet of road maintenance vehicles and equipment.

City And Guild - Auotmotive, Hnc Electronics (2 Years Completed No Fund For 3Rd Year), Automotive Engineering Technology/Technician, A

High School, Arithmatic, Maths, Chemistry, Physics, English, Social Studies, Woodwork, Metal Work, Engineering Dr

Activities and Societies: Canoeing, football, cycling