Snr Mainframe Business Specialist
CurrentDedicated Mainframe role to invest deeply in the wellbeing, adoption and efficiency of Broadcom Software, & as a result their highest CSAT and ROI possible
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David Catchlove is listed as Snr Mainframe Business Specialist at Broadcom Software, a with 40919 employees, based in Melbourne, Victoria, Australia. AeroLeads shows a matched LinkedIn profile for David Catchlove.
David Catchlove previously worked as Service Delivery Manager at Bmc Software and Customer Success Manager at Bmc Software. David Catchlove holds Engineering Diploma, Mechanical Engineering from Adelaide Technical College.
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My experience has enabled me to develop a highly effective Customer Success Delivery model to engage as a Trusted Relationship Manager / Advocate to deliver optimal adoption/retention and customer experience to large complex Enterprise Accounts, via investigative mindset to understand Customer needs, Drivers, KPI’s and Customer Satisfaction view, to manage Customers, Business, Partners with integrity and honor.Broadcom’s Mainframe Software Division empowers customers to amplify the value of their mainframe investments. Our commitment to partnership is grounded in delivering to customers greater success with the platform. It starts with embracing open technologies in ways that unite the mainframe and hybrid cloud environments. Our leading DevOps, AIOps, Security, and Infrastructure Management software solutions and innovative value programs go beyond code to unlock the platform’s full potential. The Mainframe Division is part of Broadcom Software Group, a world leader in business-critical software, modernizing, optimizing, and protecting the world’s most complex hybrid environments.I am fascinated with Technical Engineering - particularly cars & I have spent 22 years (& counting, & $$$) restoring/upgrading my 44 year old MGB Sportscar & now using as my daily driver, - fantastic sense of fulfillment doing the work myself.Also spent 8 yrs sailing a 36' Trimaran competitively.You can learn more about Broadcom’s Mainframe Software Division by clicking on the below links in the ‘Featured’ section. Don’t hesitate to contact me if I can be of assistance.Some Key Achievements•As Customer Success Manager assisted delivery of $5m Whole-of- SA Govt licence (Mainframe Financials package) •Customer Experience - managed a team of 15 CA Customer Relationship Managers nationally for 6 yrs, delivering a very successful ‘Trusted Advisor’ environment to Tier 1 Accounts to ensure best possible business relationship, ROI & CSat. •Director - CA Asia Pacific Level 1 Support Services, inc. consolidation from 9 locations in APJ to 1 (in Sydney) successfully fielding a smaller multi-lingual local team, with minimal impact to customer support, and improved Customer and Employee Sat. plus •Led a similar consolidation and renovation of the CA Reception Services for Asia Pacific, (including India), plus implemented a VOIP Telephony System for the whole region. Similar results with CSat & EmpSat.Managed a CA Channel Partner Team to deliver additional Sales revenue to committed targets via Reseller Partners responding to Global Corporate demand.
Listed skills include It Strategy, Solution Selling, Customer Experience, Customer Support Team Management, and 45 others.
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Melbourne, Victoria, Australia
Dedicated Mainframe role to invest deeply in the wellbeing, adoption and efficiency of Broadcom Software, & as a result their highest CSAT and ROI possible
Melbourne, Australia
Service Delivery Manager for Telstra, Energy Queensland, Macquarie Bank, SMSDelivering BAU Service, Automation and business improvement to Managed Service Customers.Ensuring benefit realisation of the Customers investmentUnderstanding Customer strategy & emerging needs to provide solution responses.Delivering continuous health and continuous improvement to Customer Product portfolio.
Melbourne, Australia
Lead Customer Success Manager for local Accounts Telstra, NAB, ANZ, Cenitex and also overseas Asian Accounts - Kasikorn Bank (Bangkok), Siam Commercial Bank (Bangkok), Standard Chartered Bank (both Singapore & Kuala Lumpur Malaysia), UOB - United Overseas Bank (Singapore).Delivering a prescribed Customer Relationship model to ensure deep understanding Customer strategy & emerging needs to provide solution responses & ensuring benefit realisation and optimal product adoption of the Customers investment plus enhanced Customer Sat.Also delivering / monitoring continuous product lifecycle & health of Customer Product portfolio, with Product Udates & regular healthchecks.Then transitioned to Service Delivery Manager for Telstra, Energy Queensland, Macquarie Bank, SMS
Melbourne, Australia
Senior Account Exec - Business Development Manager for Victoria & Sth Australia, developing Software and Services Sales revenue from new and existing customers in both states.
Melbourne, Australia
Business Development Manager - National – Melbourne 2012 – 2013 Developing relationships and revenue streams from existing and new Customers for Product and Consulting Services Sales.
Melbourne, Australia
Channel Account Manager 2009-2012Managed a CA Channel Partner Team to deliver additional Sales revenue to committed targets via Reseller Partners responding to Global Corporate demand.
Melbourne, Australia
Business Manager 2007-2009Licence Renewal Sales for Tier 1 CA Accounts and Global Partners (IBM, CSC etc).
Director APJ Customer Support Group 2005-2007Managed multi-lingual team operators providing Level 1 Support and Reception Services for CA APJ.
Melbourne, Australia
National Manager – Customer Relationship (Customer Experience) Organisation 1999-2005Managed a National team of Customer Advocates in Key Accounts, creating Sales Demand Generation between Customer and CA, - my accounts inc CGU/IAG, Bendigo Bank, GMH.
Other employees you can reach at broadcom.com. View company contacts for 40919 employees →
Minsheng Wang
Colleague at Broadcom SoftwareUnited States
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Vijay Karanam
Colleague at Broadcom SoftwareIndia
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Teng Dong
Colleague at Broadcom SoftwareShenzhen, Guangdong, China
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Szilvia Deahl Vigh
Colleague at Broadcom SoftwareBarcelona, Catalonia, Spain
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Mayur Bidkar
Colleague at Broadcom SoftwarePune, Maharashtra, India
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David Mcpeters
Colleague at Broadcom SoftwareGreeley, Colorado, United States
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Rainie Tseng
Colleague at Broadcom SoftwareMiaoli County, Taiwan, Province Of China
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Alicia Ballard
Colleague at Broadcom SoftwareDenver, Colorado, United States
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Cheng-Huat T.
Colleague at Broadcom SoftwareSingapore
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Vishnu Maniraj
Colleague at Broadcom SoftwareBangalore Urban, Karnataka, India
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Diploma Courses: Accounting, Statistics, Sales I & II, Business Law Basics, Economics I & II, Marketing Management, Business.
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David Catchlove works for Broadcom Software.
David Catchlove is listed as Snr Mainframe Business Specialist at Broadcom Software.
David Catchlove is based in Melbourne, Victoria, Australia while working with Broadcom Software.
David Catchlove has worked for Broadcom Software, Bmc Software, Praxa, Hagrid Solutions, and Ca Technologies.
David Catchlove's colleagues at Broadcom Software include Minsheng Wang, Vijay Karanam, Teng Dong, Szilvia Deahl Vigh, and Mayur Bidkar.
You can use AeroLeads to view verified contact signals for David Catchlove at Broadcom Software, including work email, phone, and LinkedIn data when available.
David Catchlove holds Engineering Diploma, Mechanical Engineering from Adelaide Technical College.
David Catchlove is listed with skills including It Strategy, Solution Selling, Customer Experience, Customer Support Team Management, Infrastructure Systems Solution Sales, Sales Process, Channel, and Business Relationship Management.
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