David Cates Email & Phone Number

Seattle, Washington, United States

Greater Seattle Area

Greater Seattle Area

Greater Seattle Area

Responsible for Microsoft's production Access and Identity Services, including Active Directory and ADFS, Domain Management and Authoritative/Recursive DNS, Public Key Infrastructure, and Secure Internet Gateway.

Greater Seattle Area

Responsible for a team of 70+ engineers delivering core data center services (Directory Services (AD/DNS), Remote Access (terminal services, remote desktop), PKI, SMTP, Storage Services (SAN), Content Replication, Data Protection Services, and Network Security Services to all Online Services Division properties (XBox, Bing, MSN, Windows Live, etc.)

Greater Seattle Area

Responsible for developing highly scalable, fast, and efficient services that provide the building blocks necessary for Amazon’s development teams to build applications on the Amazon Website Platform.Products my teams delivered in this category include: Automated Website Hosting Services, Capacity Forecasting and Operational Management tools. Migrated Amazon.com’s website properties into the EC2 cloud enabling predictive AutoScaling and automated fleet segmentation. Developed… Show more Responsible for developing highly scalable, fast, and efficient services that provide the building blocks necessary for Amazon’s development teams to build applications on the Amazon Website Platform.Products my teams delivered in this category include: Automated Website Hosting Services, Capacity Forecasting and Operational Management tools. Migrated Amazon.com’s website properties into the EC2 cloud enabling predictive AutoScaling and automated fleet segmentation. Developed Performance Profiling Service that provided critical performance metrics under load, determines optimal service configuration and publishes to a Capacity Service. Developed Prediction Service that provides internal Amazon customers multiple univeriate forecasting models, to enable accurate predictions for any historical time series data. Developed Capacity Service that enables key operational metrics and analysis to describe a ‘fleet’ (CPU, Active Host Count, Traffic, etc.), and build a plan that accurately and dynamically define ‘what capacity will be required to meet demand?’ Show less

Greater Seattle Area

Responsible for the strategic direction and tactical management of automating Amazon’s massive Infrastructure. Led the software development teams that build the automated provisioning systems that scale to manage and recycle many tens of thousands of servers for Amazon’s internal customers. Led the adoption of Agile software development methods; improving response to project change, customer interaction and customer satisfaction. Built a team that can work directly with its customers to achieve… Show more Responsible for the strategic direction and tactical management of automating Amazon’s massive Infrastructure. Led the software development teams that build the automated provisioning systems that scale to manage and recycle many tens of thousands of servers for Amazon’s internal customers. Led the adoption of Agile software development methods; improving response to project change, customer interaction and customer satisfaction. Built a team that can work directly with its customers to achieve ever improving results in automated infrastructure capacity, through self-service tools. Show less

Greater Seattle Area

Responsible for product development/delivery for Technology Operations to the AWS services group. Responsible for the management, definition, development, supportability and customer relationship for multiple TechOps teams and service offerings to AWS. Built and successfully managed the transition of international teams from a purely operational focus to product ownership focus. Led the implementation of several critical new cloud products such as F5 NAT devices for EC2 network environment… Show more Responsible for product development/delivery for Technology Operations to the AWS services group. Responsible for the management, definition, development, supportability and customer relationship for multiple TechOps teams and service offerings to AWS. Built and successfully managed the transition of international teams from a purely operational focus to product ownership focus. Led the implementation of several critical new cloud products such as F5 NAT devices for EC2 network environment, Blackfoot NAT device (internally developed solution), Near-line Infrastructure environment stack for secure payment transactions and a massive TACACS integration with LDAP – dynamic identity management for networking devices. Show less

Greater Los Angeles Area

Responsible for the strategic direction and tactical management of the Paramount Pictures IT Infrastructure group. Responsible for the stability and improvement of the IT production environment and client user satisfaction across the Paramount enterprise. Successfully defined and executed on the effort to realign IT Infrastructure Operations for increased responsiveness and cost efficiency; including changes to sourcing agreements and internal reorganization. Led the initiative to redefine and… Show more Responsible for the strategic direction and tactical management of the Paramount Pictures IT Infrastructure group. Responsible for the stability and improvement of the IT production environment and client user satisfaction across the Paramount enterprise. Successfully defined and executed on the effort to realign IT Infrastructure Operations for increased responsiveness and cost efficiency; including changes to sourcing agreements and internal reorganization. Led the initiative to redefine and validate Service Level Agreements for all IT Operations including Production/Project Engineering, Client Services & Help Desk; resulted in 80% increase in adherence to SLA’s and improved customer satisfaction. Developed Asset Management guidelines for both client technology environment and backend operations platforms, which resulted in a more accurate vehicle for planning and forecasting IT budget and Capital expenditures. Restructured service agreements with sourcing partners that resulted in a 15% reduction in annualized IT infrastructure cost. Implemented IT infrastructure performance and process improvements based on customer perspective driven improvement methodology. Show less

Greater Los Angeles Area

Worked in a frontline position on several key programs with clients across various industry verticals such as Banking/Finance; Capital Group Companies, Wells Fargo, Government; City of Los Angeles, Los Angeles County Superior Courts, Los Angeles Police Department, Healthcare; Immunex/Amgen, Entertainment; Sony Pictures, Universal Studios, Merchandise; Safeway, VeriFone, Gateway, Veritas.--Responsible for the definition and implementation of overall solution and… Show more Worked in a frontline position on several key programs with clients across various industry verticals such as Banking/Finance; Capital Group Companies, Wells Fargo, Government; City of Los Angeles, Los Angeles County Superior Courts, Los Angeles Police Department, Healthcare; Immunex/Amgen, Entertainment; Sony Pictures, Universal Studios, Merchandise; Safeway, VeriFone, Gateway, Veritas.--Responsible for the definition and implementation of overall solution and architecture.--Worked with regional sales teams to deliver proposals to new and existing clients, estimate project effort, cost and staff/build project teams.--Ensured client satisfaction and built client referencebility.--Led project communication and managed client relationship.--Managed and mentored the resources on the team.--Identified and managed project dependencies and risks.--Accomplished goals with tight timeframes by making timely decision and taking appropriate risks. Show less

Bakersfield, California

Defined and delivered, to the Kern County board of directors, the vision for the IT infrastructure. Managed, supported, project leads and the Infrastructure Engineering group. Established and managed strategic vendor relationships that would benefit the KCSOS corporate vision. --Led the design and implementation of a statewide Network Operations Center to provide services to the K-12 institutions through California.--Worked with corporate partner Caldera Systems to develop a… Show more Defined and delivered, to the Kern County board of directors, the vision for the IT infrastructure. Managed, supported, project leads and the Infrastructure Engineering group. Established and managed strategic vendor relationships that would benefit the KCSOS corporate vision. --Led the design and implementation of a statewide Network Operations Center to provide services to the K-12 institutions through California.--Worked with corporate partner Caldera Systems to develop a Linux education program and certification that led to the first Open Systems Linux certification program in the world.--Established and maintained corporate relationships with various technology vendors to further the organizations vision “Advocates for Children”, which resulted in technology training for underprivileged students; technology training for County teachers (train the trainer), and a mobile technology lab. Show less

Greater Los Angeles Area

Owner of Worldwide Investigative Services. Responsible for all business planning from inception to future growth projections that included client relationship management, balancing revenue and capacity, resource hiring and management, solutions definition and methodology governance. --Development and implementation of customized security solutions for data warehousing, corporate network security (enterprise firewall), cryptography, secure login and authentication routines, resulting… Show more Owner of Worldwide Investigative Services. Responsible for all business planning from inception to future growth projections that included client relationship management, balancing revenue and capacity, resource hiring and management, solutions definition and methodology governance. --Development and implementation of customized security solutions for data warehousing, corporate network security (enterprise firewall), cryptography, secure login and authentication routines, resulting in increased security.--Development/Optimization of undercover operations including resource placement (both human and technology), data gathering, operations progress, and coordination with local law enforcement agencies, resulting in faster resolution for customer incident.--Established and managed client relationships, resulting in 60% revenue from existing clients. Show less