David Centers Email & Phone Number

Alpharetta, Georgia, United States

Advanced through leadership development roles in technology deployment and change management, operations management, and purchased transportation logistics/procurement with 500K-employee global logistics company.Appointed to oversee carrier management, customer relationships and service for the DirectShip network.Ownership of all service, scheduling, tendering, and inbound life-cycle track and trace management for all DirectShip shipments to UPS hubs - 90K loads per year, 40+ customers, 300+ lanes. Provides 24x7x365 centralized management and oversight of DirectShip network. Customer relationship management and alignment for planning, reporting, service management and QBRs. Peak season planning and execution on all levels for DirectShip product, including UPS hub relief, air load planning/management, peak expedited overflow, planned diversions, and execution to UPS peak plan for supplier inbound direct movements to UPS hubs via the DirectShip network. Achieved 2023 annual results of 99.6% Carrier Controllable Service in the DirectShip network.

Alpharetta, Georgia, United States

Tapped to control purchased transportation expenses ($430M in annual spend) while optimizing carrier service performance, directing two supervisors. Oversee carrier negotiations and service level for growing business experiencing a large uptick in B2C shipments stemming from major e-commerce account. Manage planning, procurement, and rate negotiations of 50M miles with third-party carriers for nine-week peak holiday season.Maintained purchased transportation expenses 12.6% below planned costs. Formed/leveraged relationships with carrier executives to enhance performance/service level. Controlled costs by optimizing mix of cargo types, defining bidding pricing guidelines, and uncovering margin improvement opportunities. Identified performance improvement opportunities and worked cross-functionally to resolve service failures. On track to procure all 2018 peak season expedited network miles.

Alpharetta, Georgia, United States

Handpicked to revitalize understaffed 24/7 DirectShip operation supporting linehaul services for 65 major retail customers with $250M in purchased transportation/linehaul expenses. Challenged with building up department and enhancing service level/team morale. Directed load planning and optimized utilization of carrier resources/capacity. Worked cross-organizationally to improve service delivery, strengthen customer satisfaction, and control costs. Ramped up department from seven to 30 employees, sustaining a 30% YoY increase in work volume. Improved service level from 98% to 98.8%, surpassing 98.5% performance target; ensured proper shipment scheduling and execution with third-party carriers. Delivered a 10% improvement in corporate employee engagement survey scores. Integral to maintaining the business of a new key customer with approximately $50M in revenue. Honored with 2017 Peak Season Hero Award for leadership and performance enhancement contributions.

Alpharetta, Georgia, United States

Selected for developmental role deploying a new web-based transportation management platform supporting load scheduling, tracking, and freight pay functions for DirectShip operation with 95K load shipments and $185M in carrier costs annually. Migrated all shipment planning/execution and carrier/customer communication functions from Excel-based process to new system. Partnered with developers and operations team to define business/functionality requirements. Earned buy-in/trust within change-averse organization to new technology, leading to successful rollout and strong user adoption. Managed transition of freight pay function from third-party vendor to new transportation management platform supported by recently acquired company, resulting in more timely payment to carriers.

Atlanta, Ga

Advanced to direct a staff of six in development, continual enhancement, and analysis of performance metrics and operational effectiveness for global corporate transportation services operation with 20+ business units and $8-10B in annual spend. Led robust executive-level reporting strategy. Generated reports supporting quarterly performance bonus program. Partnered with executive stakeholders to design/deploy an automated, web-based Balanced Scorecard reporting system for U.S. operations. Negotiated with stakeholders to achieve consensus on a standard measurement initiative saving $12M+ in network costs. Collaborated with corporate/business unit leaders to introduce new customized reports and identify performance improvement opportunities based on reporting insights; managed report user acceptance testing. Drove reporting efficiency, accuracy, cost control, and quality via continual measurement/reporting strategy enhancement in tandem with internal cross-functional stakeholders.

Fast-tracked through early engineering roles as a Load Planner, Forest Park Hub; Customer Solutions Supervisor, Pleasantdale Hub; and Supervisor, Atlanta Hub and South Division, advancing to plan for seven packaging centers with 200 drivers. Devised operational solutions for corporate customer shipments and partnered with operations to address service issues; reduced critical package loading errors 33% at Atlanta Hub.

Ba, Supply Chain Management - Eli Broad College Of Business

Supply chain management integrates manufacturing operations, purchasing, transportation and physical distribution into a unified program..

Education record