David C. Fitzgerald Email & Phone Number

Remote

Guardians of the Connected World• Ensure maximum solution availability to effectively monitor your networking environment • Develop in-depth, firsthand knowledge of your business, applications, services and unique operating requirements.• Manage the planning, deployment, and day-to-day maintenance of your environment • Serve as the primary point of contact for technical support requests• Monitor issues and drive escalation and product enhancement requests.• Document all completed work with a weekly status call and written report, as well as monthly and quarterly management-level summaries• Function as your advocate for resolving issues, escalating services needs and offloading backend tasks and maintenance.

Responsible for day-to-day health and uptime for Unix server system elements. Responsible for maintaining and improving service uptime, system stability and capability. Responsible for handling either planned or unplanned service events as well as executing capacity and capabilities growth.Member of team of engineers who work to analyze and maintain service stability by creating and documenting policies and best practices.Responsible for the day-to-day health of Storage sub-systems, & Hybrid infrastructure (VMWare ESX).Works closely with cross functional teams to negotiate requirements, specifications, schedules, quality, and acceptance criteria.* Storage - HDS , NetApp , IBM Flash Arrays , HP 3PAR*Systems - Linux (RHEL,OEL) , Solaris , AIX , Exadata , Infiniband* Monitoring - IRIS , Tivoli , Big Brother , VI (Virtual Instrument)*Ticketing - Jira , Service Now , Pace(Remedy)* Hardware - Oracle/Sun , HP , Dell , IBM , Brocade* Patching - OS , FW , Applications* Backups - ComVault , NetBackup*Automation - Puppet, Cfengine

Lutherville Timonium, Maryland

Responsible for System administration/engineering managing production UNIX (Solaris) / Linux systems.Planning and roll-out of infrastructure in a global enterprise environment. Building scalable systems with high levels of concurrency and transactionsSAN Switching and direct attach/network attach storage systems such as HDS and Network Appliance. Managing production infrastructure in 24x7 co-located environmentsParticipation in on-call rotation (escalations)Understanding of best practices concepts, change management, SLAs, policies, procedures, and design review driven standards.Project management skills, ability to work in a fast-paced and hectic work environment, ability to prioritize tasks effectively; perfect communications skills (written and verbal) and an ability to work seamlessly with organizational partners

- Maintain church network for 1600 member congregation.- Configure/deploy workstations/network printers- Maintain Cisco VoIP phone system- Novell / Windows file servers- Webmaster for website

Responsibilities include directing and coordinating activities necessary to complete projects and group workload. Assist in troubleshooting and resolution of problems encountered by end users. Monitoring and support of a wide variety of applications running on Solaris, AIX, and HP UNIX in a 500+ server environment. Key Projects & Achievements:Supported organization re-alignments while effectively and expeditiously handling a large number of new and in-flight IT projects, and completing all organizational and departmental objectives within prescribed timeframes, all while maintaining incredibly high service and support standards.Consistently met or exceeded established Service Level Agreements for resolving 95% - 100% of Severity 1 issues within 30 to 60 minutes through server monitoring, training of Helpdesk personnel to escalate and route problem tickets correctly and established procedures for UNIX Administrators.Supported the continued upgrade of SUN servers from Solaris 8 to Solaris 10.

Responsibilities included directing and coordinating activities necessary to complete engineering projects, creation of vendor requirements and specifications for VoIP/VToA and Unified Messaging platforms, management of internal/external groups to meet time lines for platform deployment and associated methods and procedures, and analysis/review/reporting of new products and systems.Key Projects & Achievements:Writing/Running of test plans for the Salix/Sonus Carrier Class VoIP platform.Assisted in writing/responding to RFP's from vendors as it related to vendor requirements.Assisted in testing of vendor platforms, verified hardware compliance for existing platforms and integration into sites nationwide.

Tested, integrated, and supported UNIX based Prepaid Calling Card platforms. Effectively managed hardware upgrades and software updates and authored procedural documentation and deployment plans. Assisted with release management and worked closely with technical staff on problem resolution.Key Projects & Achievements:Took control of a cumbersome installation process and built and managed a Product Integration Center, overseeing the build-out, installation, testing, and deployment of multi-million dollar switching platforms, effectively reducing turnaround time of system deployments from several weeks to 1 week.Attained consistent 99% uptime on one of our busiest, business-critical sites by implementing proper maintenance and security procedures for on-site technical staff.Assisted in build-out of Y2K test bed, verified hardware compliance for existing platforms and successfully managed Y2K patching for sites nationwide.

Consulted on a business-critical project as a Deployment Engineer for Lucent Technologies. Project entailed configuration and deployment of Lucent's Service Management System on the HP 9000 high-availability platform. Provided ongoing technical support in troubleshooting and resolution of problems, managed software updates, prepared deployment plans, and coordinated deployment and acceptance activities.Key Projects & Achievements:Took charge of a lengthy and poorly defined installation/deployment process creating detailed procedural documentation for the installation and configuration of $2 million UNIX based platforms, decreasing build-time from 2.5 months to 1 week.Streamlined installation process of deployed systems at customer sites and slashed implementation time from 1.5 weeks to 1.5 days.Chosen to install systems in high-profile markets

Configured and installed UNIX based mobile short messaging systems to digital wireless network markets throughout the US, including installation of Ingres databases, X.25, SS7, and Telepath software. Successfully performed a complex, 9-day, multi-million dollar hardware upgrade for several Nextel sites nationwide. Effectively coordinated activities with AT&T,Motorola, HP, and Nextel technical staff performing all installs well within designated timeframe, and providing clients with state-of-the-art short messaging services and millions of dollars in increased revenues.

Supervised a 24-Hour Helpline with 2 shift supervisors and 7 Technical Support Coordinators. Controlled and monitored satellite communications and assisted Inn and Corporate personnel in diagnosis and repair of front desk system-related problems. Worked closely with technical staff in Maryland and Munich to test, distribute and implement software releases and successfully completed a complex, $6 million project involving the field implementation and conversion of 250 sites nationwide to the Fidelio Front Desk Program. Managed and participated in the build-out of SCO UNIX based PCs for each inn and developed and trained a team to provide support to a culturally diverse national customer base.

Bachelors, Computer And Information Systems Security/Information Assurance

Cissp

Completed Course Work

Certification, Network Technical Support

City College Diploma