Sys admin / Technical support under windows and Linux platforms, hardware specialist in computer appliances.Proactive, result-oriented Support Professional over 15 years of cross-sector experience, providing resolution to major incidents along with knowledge of the complete lifecycle from initial analysis through to delivery, including escalations and full range of network supported services. In-depth knowledge Desktop Support and experience on hardware/software for workstations under Microsoft Windows environmentResourceful team member who leverages technical proficiency and inter-personal skills to solve internal and external technical queries. Proven track record of delivering unparalleled service and ensuring compliance with contractual obligations. Able to manage projects, recognize business issues and communicate to management and executives with clarity and accuracy. Proven ability to build effective relationships with customers, even in times of volatility or dissatisfaction. Highly rated by peers for commitment, integrity and positive attitude. Accustomed to working on numerous work stream simultaneously, and can schedule tasks in accordance with their priority and designated timescales. Experience working with multi-disciplinary team to convert business needs into technical specifications. Good working knowledge of networking and operating system installation and maintenance.Core Capabilities:Project Management | Business Requirements | Risk Assessment | Quality Assurance | Networking | Fault Finding | Strong customer service ethos | Cross-Functional Team Collaboration | Error Handling & Troubleshooting | Analytical
Listed skills include Microsoft Office, It Management, It Outsourcing, Computer Repair, and 20 others.
