David Chacón Email & Phone Number

County Dublin, Ireland

• On-site support for Network, Meeting rooms devices (Polycom, Crestron, MS surface, Neat)• On-site support end users’ devices (Windows, iOS) hardware and software• Remote support using TeamViewer for 100+ users in different regions/countries.• Freshdesk as tool to manage incidents, service request, changes.• Manage, maintain, and improve our ticketing system.• Specializing in Office 365, particularly Exchange, Azure AD, SharePoint management, and Intune.• Maintenance, changes, upgrade to VM on O356

Dublin, Ireland

• Sys Admin task for different customers • Kaseya and Bomgar as tool for support• Change, planning and implementation of updates / Patching / software to servers • Remote and on-site support in Microsoft environment, hybrid, on premises, Azure and Office 365. • Active Directory, Azure AD, Exchange management.• SCCM as tool to deploy and support stations.• Gathering and audit of key information to develop manuals and customer documentation under IT Glue.• Autotask as tool to manage queues, Tickets, KDB.• End users’ devices supported, Windows 7-10, Mac OS, Android and iPhone.

Germany

Migration engineer for windows 10, deployment and configuration through SCCM, tech support and security audits

Budapest

 Support for more than 1000 devices running Windows 7, 8 and 10. Support for mobile devices with Android and iOS. Remote control, connectivity, certificates, recovery and Device enrolment for corporate resources with MDM Intune Manage gAHD as ticketing and request system between users, cross team, Q&A and Suppliers.  Incident queue management and solution, 30~ tickets per day

Budapest

Budapest

Migration engineer for windows 10, deployment and configuration through SCCM, tech support and security audits

Caracas, Federal District, Venezuela

 Concurrent Consultancy ~  Supported software across Windows, Unix, Netware Operating Systems. Maintained 80 workstations, 3 Email Servers, 7 Data/application Server, Linux and Cisco Routers, Wireless.  Established quick good working relationships, understanding the areas of concern, determining the root cause, suggesting the right technique, designing and implementing the desire course of action, and finally measuring the effectiveness of the interventions. Developed IT security and safety audit, upgrades implementations, networking cabling, network structure. Updated/upgraded platform with new technologies and hardware. Servers, from 2003-2008-2012 and Windows WS trough XP-W10), server migration to Microsoft cloud solutions, Office365, Exchange and cloud storage  Backup systems, restore and data monitoring. RAID arrays. web control traffic, user security, malware control. catastrophic simulations. (Data loss and hardware mal function)

Ccna Cisco Lan And Switching Certificate, System, Networking, And Lan/Wan Management

Computer Science

Administration And Accounting On Technology

Bachelor'S Degree