● Minimized operational costs and mitigated risk by streamlining and upholding operational quality assurance alongside the Operations Manager, ensuring quality control and inventory tracking of educational resources and adventure gear, and keeping associates and trail leaders current and accountable for operational procedures, emphasizing material care and ensuring user safety.● Coordinated with trip directors and primary trail leaders to customize gear, educational resources, and nutritional options for each trip to meet the specific access needs of each group and participant, scenario planning based on, staffing, ability, and environment. Procured goods as needed and utilized insights and recommendations from leaders and patrons to guide future assortment plans.

● Trained and assessed Outdoor Educators and Trail Leaders in customer service, outdoor skills, leadership abilities, and operational procedures, emphasizing inclusion, equity, and growth.● Led Outdoor Educators in guiding outdoor adventures and education-based activities targeted at underserved populations, connecting them with the outdoors and each other.

● Project Manager for the development of the new health and wellness platform, managing the website and coordinating web developers, graphic designers, platform hosts, partners, and other vendors. ● Streamlined development cycle by self-teaching and training others in Microsoft Suite, WordPress, Wix, Stripe, Salesforce, Adobe Acrobat, Canva, Meta Ads, GoDaddy, and Google Workspace, keeping 200+ hours of IT and web development in-house, significantly increasing efficiency and agility.

● Acted as key client point of contact for business development, billing, scheduling, answering questions, and resolving concerns; built and managed client relationships, confidently handling high-stakes situations with attention to detail, maintaining strict confidentiality, and exercising discretion while managing the affairs of high-net-worth clients. ● Developed go-to-market materials for new business ventures across multiple channels with creative direction from the CEO to be sent out to the company’s mailing list of 50,000+ recipients; analyzed campaign performance and demographic metrics to adjust future marketing efforts.

● Served as the first line of communication with all clients, partners, team members, and vendors for all companies and brands owned by Kailen Rosenberg, organizing all business files, marketing materials, and communications, and relaying all updates to and from the CEO in an agile workspace.● Managed the CEO’s calendar and appointments, created travel itineraries, made all necessary reservations, and provided ongoing technical and operational support; traveled with the CEO to attend and support client, partner, and Level-10 meetings, and represented the CEO when needed.

Assisted with the Trailhead's new and seasonal program and event implementation.Resolved patrons' issues and technical questions relating to seasonal outdoor activities and their policies.Collaborated with management and ground crews to keep event and program schedule up to date.Provided warm and authentic customer service, providing customers all relevant information on rentals, passes, programs, and all other facets of the Loppet's offerings using extensive product knowledge and passion for the outdoors, its community, and the Foundation itself.

● Conducted in-depth strategic market and competitive landscape analyses using databases like GlobalEdge, IBISWorld, and D&B Hoovers to identify market entry opportunities, mitigate risk, and uncover actionable, data-driven insights for Missouri businesses targeting overseas markets.● Utilized consumer insights and demand forecasting to develop and refine market entry and product positioning strategies, optimizing international expansion plans for local businesses based on stakeholder goals; provided findings in detailed reports and presentations to stakeholders, facilitating informed decision-making and enhancing the strategic planning process for international expansion.

Managed all aspects of the Camp Warren store, including portfolio, facilitating more than $10,000 of sales and receiving more than 1000 customers.Planned product assortment and procured all goods routinely, personally speaking with vendors and receiving orders. Tracked sell-through to forecast category sales and keep a balanced assortment of inventory.Recorded sales, account balances, and purchase history using Excel, reporting directly to the Camp Director.Oversaw all merchandising and marketing of a wide assortment including staple, fashion, and seasonal merchandise.Trained staff on store procedures, inventory, and markups.Upheld the values of the YMCA at all times working with suppliers, customers, and coworkers.

Guided diverse groups throughout the BWCA and Apostle Islands, facilitating personal development and transformative experiences in an outdoor setting customized to group goals and abilities. Designed and led programs emphasizing team building and personal development such as high ropes, philosophy, horseback riding, sailing, and wilderness-oriented educational activities; training, and managed support staff.Adapted quickly and under pressure to varying circumstances to deliver trips on schedule and ensure participant safety and happiness including moderate to extreme weather, equipment failure, and encounters with wildlife.Composed individualized plans and schedules, tailored to group-specific goals and abilities.Developed soft and hard skills in participants relevant to teamwork, time management, wilderness exploration, and physical, mental, and emotional health.

Actively ensured patron safety and enjoyment of facilities. Positively communicated Y policy, stayed up-to-date with training and certification, and established a healthy environment through quality testing.

Received and fulfilled +1000 orders in customer-facing role. Engaged with and solved customer issues. Anticipated and prepared for high-traffic business hours.

Conducted product specific international market research in a team setting, identifying ideal markets for Missouri businesses looking to export globally. Delivered findings through personalized report including market analyses, data summaries, and evidence-backed recommendations. Partnered with the Missouri Small Business & Technology Development Centers and the University of Missouri Extension.

Fulfilled, recorded, and shipped 1000+ online orders. Collaborated with others to complete orders as efficiently and effectively as possible.