Over 15 years with international experience in the IT division for several industry sectors such as energy, automotive, soft-drinks, retail, and education. Strong skills in IT Strategy, Project Management, Quality Assurance, Innovation, Automation, Analytics, Data Modeling, Service Management, Customer Relationship and Delivery. Sr. Specialist SAP certified in Business Intelligence with experience in SAP BO. Human Resources Manager and Coach. As the Client Service Excellence and Automation leader in Mexico, the pursuit of value improvement within the clients is the main goal to achieve. This value improvement can be achieved through quality excellence not only in the delivery, but also within the process that is supported by the CMMI best practices at the highest maturity level. As an Automation leader, the goal to optimize the client’s business through the automation and use of generative AI of their operations and processes, is the path for improving the client’s experience and improving their profit.