David Chazin Email & Phone Number

South Brunswick Township, NJ, US

For Bangmetric, a ServiceNow partner and consulting company, working as Project Manager and Senior Business Analyst for its clients. Responsibilities include working with key stakeholders to elicit and document requirements for the updating and enhancing of its ServiceNow instances, including ITBM and ITSM – and managing those efforts. Recent projects also.

Irvine, CA, US

For Synoptek, a Managed Service Provider (MSP), was project manager and business analyst for its domain-separated instance of ServiceNow. Domain separation is the way ServiceNow enables MSPs to provide multi-tenancy support while actually having only one instance of ServiceNow. Responsibilities included eliciting and documenting requirements for the.

Atlanta, Georgia, US

For Assurant, Inc., participated in the startup of its CMDB / Service Mapping project as project manager. The startup phase of this project was successfully completed in a little less than one month.

Estero, FL, US

For the Hertz Corporation, was lead ServiceNow® Business Analyst, primarily for its Service Portal and also for other enhancements related to the ServiceNow® Incident and Change applications. Also advised on its upgrade from the London version of ServiceNow to the New York version. In addition developed the process and framework for its business analysis.

Washington, DC, US

For the Veterans Administration (VA), was lead ServiceNow® Architect, managing and coordinating the solutioning efforts of 4 Architects for many ServiceNow applications, including Asset, CMDB, Discovery, Incident, Problem, Change, Demand, Knowledge, Survey, Service Catalog/Portal, Performance Analytics and Security.

Midland, Michigan, US

For DOW Chemical, as ServiceNow project manager and architect, worked on ServiceNow’s Automated Test Framework (ATF), on Service Catalog/Portal, and on fixing existing bugs in DOW’s customizations of various ServiceNow applications. Also managed and advised on its upgrade to the Istanbul version of ServiceNow.

Dover, DE, US

As ServiceNow solution architect, advised the State of Delaware regarding its upgrade of ServiceNow from the Eureka version to the Geneva version. Provided architectural advice with regard to the integration of its ServiceNow applications with its other enterprise applications. In addition, built a custom ServiceNow application to support its Firewall.

Princeton, NJ, US

• For Otsuka Pharmaceutical, managed its service desk, ticketing tool and ITSM process deployment and transition project, implementing and supporting the following ServiceNow applications:
• Self-Service
• Service Desk
• Incident
• Problem
• Change

US

• As ServiceNow project manager, architect and business analyst, advised Safeway, a major supermarket chain, in the following areas:
• Developed detailed project plan for the client’s ServiceNow upgrade from Eureka to Geneva.
• Advised the client on issues it would face upgrading Knowledge Management and Service Catalog apps.
• Designed the strategy for reducing the number of ServiceNow licenses being used for resolvers/fulfillers and approvers.
• Participated in the development of various catalog items.
• Performed business analysis and wrote code for the auto-escalation of retail self-service incident tickets.This work was performed remotely, from my office in New Jersey.

Louisville, Kentucky, US

As ServiceNow project manager, architect and business analyst for PharMerica, a national mail-order pharmacy, implemented its Service Catalog and ESS portal. This work was performed remotely, from my office in New Jersey.

Boston, Massachusetts, US

IT Transition/Transformation Program & Project Manager for IBM client, State Street Bank, managing a global program to deliver “hands & feet” support to the client’s data centers in 33 different countries worldwide. Managed the rollout in the United States as project manager, and globally as program manager with the region-specific project managers.

IT Transition/Transformation Project Manager for IBM's client, CNA, managing 4 projects — Service Desk, Deskside Support, MAC (Move, Add, Change) and Reporting. Also, had program-wide scope for developing a QC process and reports to help the project managers improve the quality of their Microsoft Project schedules.

Portland, Oregon, US

Deskside Services Transition/Transformation Project Manager for IBM's client, Standard Insurance Company. Implemented IBM Deskside Services and IMAC (Install Move Add Change) Perform Services, including: (1) On-site support for end-user workstations (laptops and desktops) and associated end-user computing equipment, (2) Dispatched deskside support for.

New York, New York, US

Cross-Services Transition/Transformation Program Manager for IBM's client, Broadridge Financial Solutions, one of the big players in the Financial industry in the New York area. As Cross-Services PM, was responsible for 4 integrated ITIL-conformant projects: Asset, Process Interface Manual, Incident, Problem & Change Process, Remedy and Measurements &.

Chicago, IL, US

IBM's strategic outsourcing client was MillerCoors, one of the largest beer breweries in the world. Was Cross-Services Transition Program Manager, responsible for 14 integrated projects: ISM (Maximo) Ticketing System, Incident, Problem & Change Process (IP&C), Measurements & Reporting, Asset Management, Service Catalog, Configuration Management, Service.

IBM's client, ACE Insurance Company, acquired another insurance company, CICA. As project manager, Transitioned the CICA Help Desk, User ID Admin and SCCM into the client's delivery model for those IT services. The SCCM project also involved an Active Directory upgrade. In addition, performed business and process analysis and technical solutioning, as.

Developed a portfolio of automated, algorithmic, rules-based trading strategies for the foreign exchange (FOREX), futures, equities, options and bond markets. The computer algorithms that were developed utilize advanced mathematical models to decide on all aspects of the orders, such as timing, price and quantity and, in all cases, initiate the orders.

Stevens Point, WI, US

Senior project manager for an ITIL transformation project for Sentry Insurance, managing the deployment of the following HP Service Center modules: Service & Incident Management, Problem Management, Knowledge Management, Configuration Management, Service Request, Change, OpenView Integration and SMS Integration. The project involved business process.

Nashville, TN, US

For AllianceBernstein, a major international Financial Services firm, was Senior Project Manager, managing the development and enhancement of the client reporting software used for its large customers. Also performed as Business Analyst and Process Architect for some of the major requirements, and developed a project management methodology for the.

Milwaukee, WI, US

Responsible for 9 integrated global projects: Asset Management & CMDB, Incident & Problem Management, Change Management, Incident & Change Tools, Manual and Automated Bridges between Client and IBM tools, Service Desk, Measurements & Reporting, Security and UAT. Each project was managed by a project manager who reported to me. Geographically, the scope of.

Armonk, New York, NY, US

As Senior IT Transition/Transformation Project & Program Manager for IBM Global Services for 7 years, from June 2000 through May 2007, managed a number of large infrastructure projects for Fortune 500 companies. A few of those projects are described below:

Detroit, Michigan, US

For IBM's client, General Motors, was Security transition project manager for the GM IIM/OM project. This was a one-of-a-kind project, because, unlike other IBM strategic outsourcing deals, the task at GM was to validate and implement the client’s tactical and strategic security requirements – not IBM’s standard security baseline. This involved working.

Tulsa, Oklahoma, US

Was Project Manager for the implementation of Williams Energy’s security policies and procedures. With the benefit of strong teams and inter-team cooperation between 12 different service delivery teams, the projects were brought in on time and in budget. A key element was obtaining early buy-in from the teams on the project plans. A component in most of.

London, GB

For Pearson Publishing, one of IBM’s reference accounts, was Project/Program Manager, responsible for security policy and procedure implementation, server consolidation and refresh, asset management, Active Directory implementation, and various additional ad hoc projects, all of which were integrated and done in compliance with internal and Sarbanes-Oxley.

Midland, Michigan, US

For IBM's client, DOW Chemical, managed eight infrastructure projects, involving the populating of new buildings, installation of environmental analyzers, switch and server installations and the like, and the decommissioning of buildings. The projects were on time and in budget, the customer being satisfied with the results. On this account, driving the.

Midland, Michigan, US

Managed eight DOW Chemical infrastructure projects, involving the populating of new buildings, installation of environmental analyzers, switch and server installations and the like, and the decommissioning of buildings. The projects were on time and in budget. Driving the projects rigorously and escalation were the main techniques necessary to keep the.

New York, NY, US

For IBM's client, JPMorgan Chase, was Global Transition Project Manager for Asset Management, with a focus on IMACs (Install, Move, Add, Change). Responsibilities included establishing processes and procedures to gather complete sets of IMAC data from approximately 1,000 support personnel generating IMACs worldwide, making sure all required data fields.

New York, NY, US

• For IBM's client, JPMorgan Chase, was Global Help Desk Telephony Transition and Transformation Project Manager. The global telephony transition/transformation included:
• Transforming and migrating approximately 50 legacy help desks into 7 help desks with over 400 agents
• Setting up the trunks and local phone lines worldwide, including dealing directly with carriers
• Best Services Routing (BSR), resulting in combining two separate help desk sites into one virtual help desk
• Setting up the Avaya switch rooms at each site, including VRU, CTI, Etalk and other servers
• Implementing Etalk servers to record all help desk conversations for archival and quality monitoring purposes

Denver, Colorado, US

For IBM's client, Blockbuster International, provided transition / integration project management services to upgrade the client’s data center production environment and create separate data center test and development environments. Approximately 50 servers were installed and/or modified, along with various enterprise-level software and databases residing.

New York, NY, US

For a JPMorgan Chase project, was the IBM Global Due Diligence Manager and Global Help Desk Transition Project Manager during the negotiation phase of the $7 billion global contract.

Cambridge, Cambridgeshire, GB

For AstraZeneca, a large pharmaceutical company, performed as Transition Project Manager for Deskside Services. This project included developing a process model for Centralized Deskside Support as well as implementation of a metaframe server and its resident applications and databases.

New York, NY, US

For IBM's client, AXA, a large international insurance company, was the Senior Project Manager for Asset Management, responsible for coordinating the performance of 60 practitioners across 5 different organizations on $100 million of services that IBM was contracted to perform. Had overall architecture, integration and coordination responsibilities for the.

Santa Monica, California, US

Upon joining IBM in 2000, I played a lead role in a software development project for Universal Music Group, a major music company. The project involved the development of an enterprise-wide, international royalty and copyright system, to support the sale of the client’s music on the internet. Responsibilities included business analysis, development of the.

New York, New York, US

For Pfizer Inc., was project manager for the development of its Viagra Global Repository, that gathered into one central repository, all of the data generated by all Viagra clinical trials, worldwide. The client was then able to analyze clinical data across protocols and countries. Responsibilities included tracking the worldwide data management effort.

Rahway, New Jersey, US

For Merck & Co., was Product Manager and Business/Systems Analyst for a number of the front-end products that comprised its clinical trials database management system, and was Lead Analyst on a data conversion initiative to migrate data from a number of legacy clinical trials systems into the current system. Managed a team of 11 developers and was.

For The Robert Plan/Material Damage Adjustment, an automobile insurance company, was project manager and application architect for a project developing three new claims systems, and integrating them, along with nine existing stand-alone systems, into one homogene¬ous claims system. The project had 15 developers at its peak. In addition to project.

Rahway, New Jersey, US

For Merck & Co. in Rahway, NJ, managed a project to develop a new custom Health Services Clinic Management and Patient Information System. The project involved developing the new system while maintaining the existing system. The system automated the management of six clinics and stored the medical records of over 20,000 employees and contractors. This work.