Director Of Customer Experience
Current
Jul 2022 - Present
AeroLeads people directory · profile
David Chitwood Email & Phone Number
Customer experience leader | Data enthusiast | Team builder
at
MaestroQA
1 work email found
@jcrew.com
7 phones found area 980, 212, and 646
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer experience leader | Data enthusiast | Team builder
Location
New York, United States
Who is David Chitwood? Overview
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Quick answer
David Chitwood is listed as Customer experience leader | Data enthusiast | Team builder at MaestroQA, based in New York, United States. AeroLeads shows a work email signal at jcrew.com, phone signal with area code 980, 212, 646, and a matched LinkedIn profile for David Chitwood.
David Chitwood previously worked as Director of Customer Experience at Maestroqa and Customer Experience Manager at Maestroqa. David Chitwood holds Ba, Psychology from The University Of Texas At Austin.
Company email context
Email format at MaestroQA
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{first}.{last}@jcrew.com
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AeroLeads found 1 current-domain work email signal for David Chitwood. Compare company email patterns before reaching out.
Profile bio
About David Chitwood
A technically skilled, data-driven customer experience leader with expertise building teams to help technology organizations achieve business goals. Skilled at leveraging data to identify business opportunities and process improvements that drive efficiency and better customer outcomes. Strong reputation for instilling a culture of continuous improvement, effectively navigating through ambiguity, mobilizing diverse stakeholders, and empowering teams to perform and deliver measurable results.
Listed skills include Os X, Mac, Customer Service, Mac Os, and 20 others.
Current workplace
David Chitwood's current company
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12 roles · 28 years
David Chitwood work experience
A career timeline built from the work history available for this profile.
Customer Experience Manager
Jun 2021 - Jul 2022
Director Of Global Customer Support, Smart Cities
Built and led customer experience organization to support the LinkNYC fleet, a first-of-its-kind communications network bridging the digital divide by providing free Wi-Fi and connectivity services to the NYC community. Provided global support for 8 million users, as well as B2B customers for all of Intersection’s Smart Cities product lines in transit authorities and shopping districts. Managed $1.3mm budget and directed team of 18.• Strategically segmented team into specializations to focus on SLA compliance, technical issues, and incident management to support growth from 100 devices to over 10,000 devices.• Implemented metrics and KPIs across all areas of operations, partnering with business leads to enable senior leaders to make sound decisions based on data.• Championed a culture of continuous improvement by implementing an Incident Management function to put a framework around how we learn from failures.•Partnered with Engineering, Product, Sales, and Operations leaders to ensure positive customer outcomes.
2018 - 2020
~2 yrs
Director Of Customer Support, Linknyc
2016 - 2017
~1 yr
It Support Supervisor
Led a team of 7 responsible for the technology support of over 1200 associates at the corporate headquarters. Teamed with outsourced Service Desk provider to improve quality of service. Helped create and manage annual budget of up to $2.5mm.
2013 - 2016
~3 yrs
Senior Mac Systems Administrator
Responsible for the support and development of the corporate Mac environment, including desktop, mobile, systems, desktop engineering, and executive support.
2011 - 2013
~2 yrs
Mac Specialist
2006 - 2011
~5 yrs
Lead Mac Genius
Led a team of roughly 60 Mac Geniuses. Coached the team on their technical and soft skills to deliver a great experience for each customer in a high volume, flagship store.
2006 - 2006
Mac Genius
2005 - 2006
~1 yr
Mac Specialist
2004 - 2005
~1 yr
Inside Sales Rep - Apple Education
2001 - 2003
~2 yrs
Direct Sales Support
1999 - 2001
~2 yrs
1 education record
David Chitwood education
-
The University Of Texas At Austin
FAQ
Frequently asked questions about David Chitwood
Quick answers generated from the profile data available on this page.
What company does David Chitwood work for?
David Chitwood works for MaestroQA.
What is David Chitwood's role at MaestroQA?
David Chitwood is listed as Customer experience leader | Data enthusiast | Team builder at MaestroQA.
What is David Chitwood's email address?
AeroLeads has found 1 work email signal at @jcrew.com for David Chitwood at MaestroQA.
What is David Chitwood's phone number?
AeroLeads has found 7 phone signal(s) with area code 980, 212, 646 for David Chitwood at MaestroQA.
Where is David Chitwood based?
David Chitwood is based in New York, United States while working with MaestroQA.
What companies has David Chitwood worked for?
David Chitwood has worked for Maestroqa, Intersection Co., Intersection, J.Crew, and Apple.
How can I contact David Chitwood?
You can use AeroLeads to view verified contact signals for David Chitwood at MaestroQA, including work email, phone, and LinkedIn data when available.
What schools did David Chitwood attend?
David Chitwood holds Ba, Psychology from The University Of Texas At Austin.
What skills is David Chitwood known for?
David Chitwood is listed with skills including Os X, Mac, Customer Service, Mac Os, Ipad, Retail, Project Management, and Social Media.
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