In leading a software development company, understanding the needs of all stakeholders and transforming them into development requirements is paramount in building product features and quality that drives revenue. One must know what sales teams need to establish your product as a differentiator; what support teams need to quickly identify and resolve issue; what developers need to accurately meet requirements and specifications; what customers need to easily use the product without needing documentation; what implementation teams need to onboard new clients; and what resellers need to build and affordably maintain client services. To have successful go-to-market strategy, one must know how to prioritize the requirements defined to release product on schedule.Experience in roles of Director Software Development, Data Center Manager, Support Manager, Escalation Engineer and QA Manager has provided me more than a glimpse in the many facets of a software company. With latest development projects in Microsoft Azure, the cloud infrastructure offers too many advantages for a software company to ignore. Major accomplishments include:--------------------------------• MyRecoverySite: Coordinated with stakeholders and founders to build a BCM solution on Microsoft SharePoint. Spearheaded a “leap frog” release into Azure with a serverless solution.• Ongoing Operations: Created infrastructure and support procedures to maintain data center stability and growth. Established support team and processes for newly acquired high availability email solution.• AppAssure (Dell): Restructured and staffed the Support Department to improve service quality and initial response time by 95% while remaining under budget.• EMC (Dell): Contributed to retention of $1M revenue generating business partner by planning, implementing and hosting a three-day technical training seminar for approximately 30 systems engineers• EMC (Dell): Achieve team goal for 50% reduction in Time to Resolve (TTR) for highest severity escalations.