Dave Clair Email & Phone Number

Lehi, Ut, Us

Provided comprehensive customer support through Zendesk email & chat, resolving technical issues andensuring user satisfaction and retention.Collaborated with the Support team to identify pain points and propose solutions, contributing to improved customer experience and business growth.Maintained up-to-date internal support documentation to keep pace with the continuous evolution of Drip's software and enhance user support

• Served as a primary point of contact for customer support and successfully resolved client issuespromptly and satisfactorily.• Led onboarding and training sessions for new clients, ensuring a smooth transition and successfulimplementation of software solutions.• Conducted rigorous QA testing to identify and address software bugs and improve overall systemfunctionality and performance.• Proactively managed client relationships and provided ongoing support to drive high… Show more • Served as a primary point of contact for customer support and successfully resolved client issuespromptly and satisfactorily.• Led onboarding and training sessions for new clients, ensuring a smooth transition and successfulimplementation of software solutions.• Conducted rigorous QA testing to identify and address software bugs and improve overall systemfunctionality and performance.• Proactively managed client relationships and provided ongoing support to drive high customer satisfactionand retention rates.• Effectively coordinated and executed various projects, ensuring timely delivery and meeting all projectobjectives.• Developed and delivered comprehensive employee training programs to enhance team skills andknowledge Show less

• Managed end-to-end operations of an e-commerce website and internet marketplace, overseeing product development and sourcing from global manufacturers• Led a diverse team of writers, programmers, graphic designers, and virtual assistants to ensure streamlined project execution• Implemented and maintained efficient project management software systems for seamless projectorganization and tracking• Crafted targeted marketing materials to maximize product promotion and attract… Show more • Managed end-to-end operations of an e-commerce website and internet marketplace, overseeing product development and sourcing from global manufacturers• Led a diverse team of writers, programmers, graphic designers, and virtual assistants to ensure streamlined project execution• Implemented and maintained efficient project management software systems for seamless projectorganization and tracking• Crafted targeted marketing materials to maximize product promotion and attract customers• Maintained excellent customer service standards through proactive communication and issue resolution• Fostered collaboration with manufacturers to create customized private label products Show less

Utah

• Successfully managed an e-commerce website generating over $3M in annual sales, overseeing all aspects of marketing and promotions• Implemented effective website optimization strategies, including SEO/SEM and link building, to drive organic traffic and improve search engine rankings• Conducted thorough analytics and A/B testing to continuously optimize website performance and enhance user experience• Streamlined product and inventory management across multiple platforms to ensure… Show more • Successfully managed an e-commerce website generating over $3M in annual sales, overseeing all aspects of marketing and promotions• Implemented effective website optimization strategies, including SEO/SEM and link building, to drive organic traffic and improve search engine rankings• Conducted thorough analytics and A/B testing to continuously optimize website performance and enhance user experience• Streamlined product and inventory management across multiple platforms to ensure accurate and up-to date information for customers• Delivered exceptional customer service by handling all communication and resolving issues promptly• Fostered strong relationships with vendors, facilitating seamless exchange of information Show less

• Provided comprehensive technical and marketing training to business owners, empowering them tosucceed in the online business landscape.• Equipped business owners with expertise in internet marketing strategies such as SEO/SEM, website design, affiliate marketing, and supply chain management.• Conducted interactive webinars for groups of small business owners, sharing valuable insights on specific marketing topics and facilitating Q&A sessions.• Developed and delivered in-house… Show more • Provided comprehensive technical and marketing training to business owners, empowering them tosucceed in the online business landscape.• Equipped business owners with expertise in internet marketing strategies such as SEO/SEM, website design, affiliate marketing, and supply chain management.• Conducted interactive webinars for groups of small business owners, sharing valuable insights on specific marketing topics and facilitating Q&A sessions.• Developed and delivered in-house training programs for internal employees, ensuring a skilled andknowledgeable workforce.• Created engaging and informative course materials, including detailed guides, workbooks, and videostoryboards, to enhance client learning experience. Show less

Draper, Ut

Direct contact for business owners to guide them in better optimizing their online presence and to more successfully market their businesseso Personal Contact for 200 businesses, with over $20M in annual saleso Consulted business decision makers about on-page optimizationo Coached business owners to grow and streamline their online presenceo Proactively identified areas of opportunity for clients to better market their businesses; Presented customized business plans to them… Show more Direct contact for business owners to guide them in better optimizing their online presence and to more successfully market their businesseso Personal Contact for 200 businesses, with over $20M in annual saleso Consulted business decision makers about on-page optimizationo Coached business owners to grow and streamline their online presenceo Proactively identified areas of opportunity for clients to better market their businesses; Presented customized business plans to them directlyo Fielded all problems and escalations for my client group and worked with other internal departments to reach a solutiono Fraud prevention and enforcement; Risk Management Show less