Develop and assess IAG network of Partners, Correspondents and ProvidersMonitor the quality within IAG (continuous quality assessment, selection criteria, selection process, audits)Maintain and develop IAG common database (Globus)Organize the semi-annual IAG Forums (on the Operations & Network aspects)Organize and chair the annual IAG AcademyQuality officer in charge of ISO 9001:2015 certificationInternal auditor ISO 9001:2015

Develop and assess IAG network of correspondents and providers Monitor the quality within IAG Maintain and develop IAG common database (Globus). Organize the semi-annual IAG Forums (on the Operations & Network aspects) Organize and co-chair the annual IAG AcademyInvolved in internal Working Groups (operations, roadside, network)

Handle assistance cases (medical, travel, motor, home assistance). Ensure final training of seasonal staff and newly recruited collaborators. Handle complex queries, client and consumers complaints. Control of assistance files in terms of quality, respect of Operations Management objectives and client requirements. Control of International Assistance Group files to invoice inter member fees. Fulfill all Senior Team Managers duties… Show more Handle assistance cases (medical, travel, motor, home assistance). Ensure final training of seasonal staff and newly recruited collaborators. Handle complex queries, client and consumers complaints. Control of assistance files in terms of quality, respect of Operations Management objectives and client requirements. Control of International Assistance Group files to invoice inter member fees. Fulfill all Senior Team Managers duties during holidays and absences. Undertake consistent liaison with alarm center and IT services to solve minor computer dysfunctions. Participate to development of Garantie Assistance software. Show less

Handle assistance cases (medical, travel, motor, home assistance) on day and night shifts.

Organize medical and roadside assistance services.