David Clickner Email & Phone Number

Columbus, Georgia Area

Columbus, Georgia Area

Project Manager Consultant➢ Project Sponsor for two client tokenization (Apple Pay, Android Pay and Samsung Pay) implementation projects – RBS and Nationwide.➢ Responsible for guiding both the client and TSYS stakeholders through requirements gathering & analysis; delivery expectations; and project timelines. ➢ Liaison between the client tokenization projects and the overall tokenization strategy program.➢ Facilitate weekly calls with all the stakeholders and provide weekly status updates for the client and department

Columbus, Georgia Area

The ISPAN project is an enterprise wide TSYS initiative driven by the PCI DSS mandate to create a secured environment for all applications, systems and information that contain cardholder restricted data. The scope was not only to secure production data but to also implement the solution seamlessly as to not effect the service that we deliver to our clients. ➢ Communications Lead – Wrote and implemented the communication plan for a major internal project to secure production data based on PCI compliance.➢ Education Coordinator – Designed and delivered internal ISPAN workflow education to 3000 + internal team members.➢ Business Analysis and Design – Led and assisted on the design and implementation of the storage hierarchy of restricted and non restricted cardholder data.➢ Documentation - Created and maintain all the end user procedure and process documents for the ISPAN project. ➢ Division Business Unit Coordinator (BUC) – As a BUC, I led the effort to make sure that all requirements for 12 departments in 2 divisions where gathered and analyze as well has provide information and communication on a timely basis. I also worked with each department to make sure that the teams were educated and prepared for the ISPAN implementation.

Columbus, Ga

➢ Associate Director - Managed up to six resources ➢ Reporting- Developed and maintained the daily resource hours reporting the entire client training division using tools such as Excel pivot tables and rules➢ TWAM Owner (Training Work Authorization Methodology)- Manage training requests and led analysis with Client Relationship manager, SME’s and Client to understand and deliver education BAU clients. Developed process and procedures for this role. Project Manager - Managed the entire client education phase for the system implementation of major financial clients Mainframe Training Environments, Owner - Oversaw and developed the day-to-day activities and procedures for maintaining the training environments. - Managed a large initiative as part of an overall enterprise wide program to split the technical and business resources.➢ SharePoint, Owner/Admin- Led a team of resources that designed, developed and maintained a multi-page site to support the day-to-day process and procedures for team members.Client Project Deliverables & Process - Led a team of resources to organize and develop procedures and documentation.➢ Managed and Developed a new product implementation process➢ SystemTrainer- Facilitated and delivered the TSYS 201 class that introduces students to the products and services that TSYS provides our clients. - SME and trainer for the OTIS security module to educate team members and clients. - SME, lead trainer and documentation development for Cognos application TA Web.➢ New Employee Induction - Oversaw and helped improve and develop the New Employee Induction process - Created the process and procedures for multiple processes to help team members to complete their day to day work efficiently and effectivelyInternal Training Coordinator - Coordinated with North America & Int'l Training, UK/US Human Resources and TLD to analyze internal training needs as well as assigning training resources.

Columbus, Ga

TSYS ProphIT/TCI is an integrated GUI front-end business process system that provides our clients with an customized front-end workflow system integrated with multiple systems to better assist the client end users in servicing customers as well as enforcing client policy. ➢Business Systems Lead •Coordinated business project team (15 resources) in the design and implementation of the business process application for new and existing clients.•Planned and coordinated business resources for client support, defect resolution, requirements gathering and application design within a project schedule.•Created new requirements gathering and design processes that reduced overall defects by 40%•Partnered with project managers, developers, testers, interface designers and system architects to facilitate and implement an end to end business and technical solution for the clients.•Created and implement standards document to provide consistency and guidance to user interface and process design.•Skills to manage and negotiate all project stakeholders while maximizing the satisfaction of user requirements and expectations.➢Business Systems Consultant •Consulted with existing and new clients in an effort to gain efficiencies in workflow processes.•Participated as a subject matter expert and presenter for sales demonstrations➢Business Systems Analyst •Developed business and system requirements as part of a project team with the objective of developing an end to end Business Process Management software solution.•Designed workflow processes using Use Case scenarios and diagramming to effectively communicate and illustrate required business processes.•Provided defect resolution analysis for conversion and production support. ➢Resource Manager •Provided team member support for goal setting and resource planning.•Created and organize team member training for Business Analyst Certification.•Provided input for promotion and salary planning

Columbus, Ga

o Coordinate multi-day and multi-week on-site client analysis to gather system and business requirements for major system implementationso Consult with clients on implementation development projectso Organize and coordinated non-development solutions for clients.o Coordinate and facilitate hand-off sessions with Designers and Developers in order to communicate business requirements and intent for software development. o Active participant as a subject matter expert and presenter for sales presentations. o Provide subject matter expertise for Request for Proposal documents. o Consult with clients on system process improvements. o Key projects as a FA – Bank of Ireland, RBSG, TSYS Loyalty integration, and Debit Card due diligences for system implementations.

Columbus, Ga

Performance Analyst o Provide process consultation for clients. Using written surveys, interviews and observation, to analyze and improve work processes using current system designProject Leader o Coordinate training resources for conversion projects. Oversee numerous people in the process of converting a new client from a legacy system to the Total System. Responsible for organizing training time line, agendas, travel and overall coordination of related training projects. System Administrator o Oversee the day-to-day administration of the training mainframe system. Design and implemented a Lotus Notes database for the reporting of system errors and issues. o Maintain the system for training purposes which includes options management and the conditioning of accountso Supervise two administrators in the management methodology of the training system.System Trainero Train and demonstrate credit card system to clients, prospects and internal employees. o System SME for the following system modules: Chargeback, Disputes, Fraud, Marketing, Terms, System Security, Reporting, and Accounting. o Design and implement training courses for internal and external clients using a Certified Technical Trainer (CTT) format. o Participate in functional site analysis, option selection, workflow training and conversion of new clients. o Assist in writing, testing and editing online tutorial, TS Tutor. • New Employee Manager o Serve as a mentor and supervisor of the 90 day new employee program.o Coordinate the daily schedule for the new employees including creating an individual schedule of system, industry, business skills and training skill classes.o Evaluate and constructively critique employees work and training skills daily. Resource Manager o Serve as a mentor and advisor to four system trainers. o Supervise and direct employees to achieve quarterly and yearly goals

Bachelor Of Science (Bs), Marketing/Journalism, 3.2 Out Of 4.0

Activities and Societies: Sigma Alpha Epsilon (VP, Philantropy Chair, Social Chair, Alumni Chair); Ad Club (Treasurer); Sports Director.

Education record

Activities and Societies: Student Council (President), SGA, Concert Band, Jazz Band, Drama, Football, Basketball