Delivering into a CTO-As-A-Service (CTOaaS) framework, I work with high-profile public sector entities and enjoy leading teams and organisations successfully through the challenges of business change in the following key areas:Ops Model Engineering:• Designing and helping organizations adopt a service-based operating model approach through the Organised Services Operating Model (OSOM).• Analyse and optimize operational processes through thorough modelling and identification of efficiency enhancements, choosing better organisational structures, and applying the right methods, processes and technologies in the right circumstances.• Collaborate with stakeholders to streamline workflows and improve overall operational effectiveness.Technology Strategy:• Develop and implement the overall technology strategy aligned with business goals.• Provide insights on emerging technologies and their potential impact on the business.Product Development:• Oversee the development and execution of technology-driven projects.• Collaborate with cross-functional teams to ensure seamless integration of technology solutions.Team Leadership:• Lead and mentor the technology team, fostering a culture of innovation and collaboration.• Manage external vendors and contractors as needed for project delivery.Security and Compliance:• Establish and enforce security protocols and ensure compliance with industry standards.• Stay updated on cybersecurity trends and implement measures to safeguard company data.Technology Stack Management:• Evaluate, select, and manage the customer's technology stack.• Optimize existing systems and recommend improvements for efficiency.

As a seasoned IT, SaaS & Management Consultant with over two decades of expertise in spearheading digital transformation and business growth through astute technology leadership and strategic insight, based in London, UK, David has cultivated a distinguished career, providing top-tier CTO and COO consultancy services across a diverse array of global market sectors, both in the public and private sectors.David has demonstrated exceptional skills in digital transformation, strategic planning, operational excellence, and team leadership. His accomplishments include leading CRM transformations, securing significant funding for SaaS companies, and enhancing operational efficiency. His expertise extends to developing long-term technology visions, fostering a culture of innovation, managing vendor relationships, mentoring, aligning technology with comprehensive business goals, and championing transformative solutions.David's strong educational background, complemented by certifications from Google, Cisco, and Microsoft, positions him as a technology strategy and operational excellence leader. His approach is not just managing but mentoring, aligning technology with comprehensive business goals, and championing transformative solutions.

In this role, I successfully overhauled and managed the sales operations and department, drove sales growth, optimized business performance and productivity, and ensured seamless integration of innovative solutions and change management tactics across the sales tech stack. As VP of Sales Operations, I solved complex operational problems for our internal Account Management, Sales, Program Management, Client Strategy and Alliance teams to deliver the most value for our sales, and customer success teams.A key aspect of this role was the implementation of a new Sales Process alongside the migration of CRM into Salesforce Sales Cloud; which also included the assessment and integration of the Marketing, Sales, Customer Success, Support and Product Management tech stacks into our Salesforce implementation. This allowed for greater efficiencies in our internal processes - through automation - and for data-driven decisions to be made via accurate reporting of sales- and customer-lifecycle data.Key Achievements: • Migrated Qorusdocs from Microsoft Dynamics CRM onto a Salesforce Sales Cloud (with Einstein) environment.• Automated the sales process using specialised software, actively monitoring, and reporting on sales operations performance. • Established GTM pre-sales demo environments in support of our sales initiatives. • Conceived, constructed, and upheld Qorusdocs' Salesforce add-in demo environments.• Led successful implementation of sales operations transformations, increasing sales operations' cross-functional work management.• BAU & Team/Line Management responsibilities

As the leader of customer relationship management for the business in North America, EMEA, and APAC regions, my primary goal was to retain customers, promote growth, and ensure profitability in the global market. I accomplished this by establishing a highly effective account management team, formulating short and long-term strategies for maintaining and expanding sales volumes, and providing valuable insights and guidance to the sales team using my expertise in sales technology portfolio.Key Achievements: • Sustained operations for an extended period, while driving systematic growth for steady expansion in various aspects of the business such as sales, customer base, revenue, and market share.• Fostered strong and sustainable long-term customer relationships that resulted in increased adoption, up-sell, cross-sell, and retention. • Implemented service and product improvements by monitoring customer feedback, whilst monitoring customer accounts for changes.• BAU & Team/Line Management responsibilities

As a strategic account manager, my key goal was to develop and maintain strong relationships with our strategic accounts, identifying new opportunities and increasing our business profitability. I worked closely with our clients to develop effective account strategies that met their needs while also ensuring competitiveness in the market. By building strong relationships with our customers, I aimed to promote brand loyalty and encourage repeat business. Key Achievements:• Achieved revenue growth in the first quarter by driving key initiatives and implementing strategic account plans in target markets. • Closed major deals, generated new leads, and created sales proposals, supporting the sales team in exceeding quarterly and yearly targets. • Increased revenue and customer base via successful campaigns, strategic account management, and upselling.

As an experienced Business Development Manager, I took the initiative to develop a centralized repository of proposal-specific content. This allowed me to enhance the sales proposal processes for organizations, resulting in improved efficiency, win rates, and customer satisfaction levels. I added significant value to the organization's sales productivity, cost containment, and compliance goals.My technical experiences in previous roles afford me a deep understanding of organisations' Enterprise Software environments, allowing me to bridge the gap between business challenges, and the delivery of Microsoft-based technical solutions and streamline architecture development processes.Key Achievements: • Streamlined RFP/sales proposal processes and guided on improving collaboration across team members with Proposal/Quotation responsibilities. • Gained faster turnaround times by guiding organisations on the use of Document Automation Technologies.• Streamlined architecture development processes to bridge the gap between business challenges and the delivery of Microsoft-based technical solutions.

As part of my role, I designed and implemented global technical architecture, improving efficiency and productivity while seamlessly integrating with Microsoft. I provided expert pre-sales consultation, leading to increased sales revenue. I developed industry-specific whitepapers to increase brand awareness and collaborated with the Sales Director to improve sales performance. Key Achievements: • Stayed abreast of the Microsoft product roadmap and understood scenarios, features, and functions to effectively address business and technical problems. • Remained current on competitive analyses and understood differentiators between QorusDocs and competitors.• Built and deployed impactful demonstrations for the direct sales team and partners to attain increased sales revenue and customer acquisition.• Provided consulting support for partners' pre-sales teams to attain increased sales revenue and customer acquisition, effectively communicating the benefits and features of QorusDocs' products and Microsoft integration.

My experience as a Principal Solution Architect for Atos International (formerly Siemens IT Solutions and Services: merger in July 2011) saw me as a senior solution and architecture design member of the Business Technologists group within the Business. In this role, I helped define IT Strategies for both Public and Private sector bodies that encompassed themes of IT spend reduction as well as that of helping define new products for market penetration. The core focus of this role was to help define key Business Drivers within organisations and furthermore design technology solutions that enable the harvesting of benefits derived from achieving the Business Drivers. I was involved in many high-value ITO Bids (full and partial) where I was responsible for managing virtual technical teams and designing solutions that encompassed technology (datacentre, server, desktop, storage, virtualisation and the like) as well as IT Service Delivery & Management. This was a very client/customer-facing role where I would regularly present to large audiences at CxO level. I was also required to illustrate cost models for contracts spanning between 5 and 10 years as well as write schedules within legal contracts that attributed to the solutions I was responsible for. I have been a key member of Bid teams for Bids that value from £10m to circa £800m over contract periods of between 5 and 10 years.

On 01 July 2011 Siemens IT Solutions and Services became an ATOS International company.As a Principal Solution Designer, I work within a team of design and solution architects in the development of strategic infrastructure architectures both from both a technical and a service front for Internal and External SIS customers - The Principal Solution Designer is responsible for defining technical solutions and undertaking a service management/technical/business consultancy role.

Responsibilities:• My primary objective was to analyse the present production infrastructure. • Implement a number of service-level agreements to improve and stabilise the 24/7/365 production platform.• Working towards an ITIL-orientated framework.• Project managed full re-design of web and back-end architecture. • Managing a team of 17 (DBAs, Developers, Network engineers and Wintel/ UNIX Admin).• Analysis of the Business Model and providing insight into how the current technology platform should change to adapt to the needs of the Business growth, lending itself to a model that would scale adequately as it grew. Achievements:• Eradicated all single points of failure on production systems.• Implemented ITIL-focused change and release teams to ensure a timely and secure release process.• Implemented a reliable problem and incident management process through 1st, 2nd and 3rd line support team escalation procedures.

Responsibilities:• Managed and led a team of 10 (DBAs, System/network engineers and technical support).• Successfully project managed and delivered all changes to European infrastructure.• Attended bi-weekly CAB (change advisory board) meetings.• Played a key role in re-design and merging of global infrastructure architecture.• Designed and implemented full SOX 404 compliance policies and procedures.• Ongoing maintenance and development of SLAs.• Budget control.• Recruitment, training, assessment and development of all team members.• SAN and Clustered environment installation and control. Achievements:• Successfully delivered production infrastructure into 10 new European locations.• Successfully delivered Architectural design, budgeting, vendor selection and implementation of new global infrastructure.• Successful consolidation of global IT services.• Successful installation of a multi-country, multi-SAN infrastructure, with a clustered architecture.

Responsibilities:• Install, Config and admin Windows NT4 servers (20+).• Install, Config and admin of UNIX production servers. (20+). • NT4 Domain administration.• Training and mentoring junior support engineers.• Firewall monitoring (Cisco PIX).• Call centre build and roll out.• Supported full Microsoft network (RAS, DHCP, DNS, WINS). Achievements:• Designed a new build for the eBookers.com Call Centre Personnel that is now the ‘de facto’ standard for new builds. Several enhancements were made, such as tightening Internet Security and overhauling Group Policies and User Rights.• Assumed Technical Project Management for the implementation of Thin Client Solutions throughout European sites for eBookers.com.• Assumed Key Role in the implementation and rollout of Dolphin Dynamics Booking Engine across European sites.

Systems Engineer - contract role.