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Experienced CRM professional with over fourteen years’ experience in Customer Information Systems (CIS) and Customer Relationship Management Systems (CRM). Experienced Business Analyst and Project Manager with a strong technical background.Specialties: Enterprise Outsourcing (BPO & ITO)Business analysisProject ManagementPMPFull IT Project lifecycleCall Center IT operationsCall Flow design and implementationProcess Definition, ImprovementNICEBlue PumpkinSalesforce.comSAP CRMSiebelVoIPVirtual DesktopsHardware certificationBlackberry Applications
Microsoft
View- Website:
- microsoft.com
- Employees:
- 10
- Company phone:
- 0124 415 8000
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Sr Project ManagerMicrosoft Dec 2020 - PresentRedmond, Washington, Us
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Project ManagerAvanade Mar 2013 - Jul 2020Seattle, Washington, UsPMP- Project Manager focusing on Dynamics CRM and other Microsoft Technology. Experienced with multiple full lifecycle Dynamics projects using both a traditional waterfall and agile approaches to project management. Certified in PMP, Dynamics CRM and Agile Scrum. Project responsibilities include developing and managing project plans, managing financials, client relationship, issue mgmt. and staffing. Experienced with managing distributed projects with team members across the US and offshore. -
Manager, CrmAccenture Mar 2010 - Mar 2013Dublin 2, Ie• Project Manager on a project to implement a custom salesforce.com based value assessment tool for a large global financial services company. Managed onshore and offshore resources through the design, development, testing and deployment.• Process and enablement Manager overseeing a team of on and off shore analysts working to implement Salesforce.com content management and collaboration solution across multiple client organizations. Responsible for FD authoring, UAT, training, communications, enablement, testing support, and deployment.• Functional and Process Manager on a project to replace Siebel with SAP CRM 7.0 at an international consumer appliance company. This project will roll out SAP CRM to ~2000 contact center users across multiple locations in the US and Canada. Team gathered functional requirements and developed business processes. Coordinate program level processes with other major projects at the client. Work with EMEA and LAR CRM projects to determine what can be used from their projects for the NA project• US CRM SaaS lead on a project to define a global framework for opportunity management and account planning. Identified gaps in the existing templates and leading practices for the telecom industry. Provided insight into the capabilities of various CRM applications to aid in the selection process.• PM for a project to size and estimate a SalesForce.com implementation for an international consumer electronics company. Gathered and verified requirements from business and IT teams then worked with SaaS experts on SFDC to estimate the level of effort implement the software. -
Project Manager, Customer Service StrategyThe Home Depot Nov 2004 - Jan 2010Atlanta, Georgia, UsMajor Accomplishments Implemented SAP CRM Managed the build out of 270 seat call centerManaged the implementation of a major upgrade for NICE (Quality Monitoring)Implemented Blue Pumpkin for workforce managementManaged the upgrade to VoIP phone systemManaged the upgrade to virtual desktopsOverview of Project ExperienceConsidered a subject matter expert throughout Home Depot on call center IT strategy. Managed a project to implement a major upgrade to SAP CRM. Managed a project to upgrade the entire phone system for a 270 seat call center from digital to IP phones. Managed a project to implement a new Blackberry based application to deliver SAP CRM data to mobile field usersOversight for IT operations for the call center Managed the systems and facilities work streams to onboard a customer service call center that had previously been outsourced. Managed the rollout of SAP CRM for a customer service call center and over 2000 stores and field associates. Business Analyst, International ITManaged several projects in a strategic initiative to outsource key business functions. Responsibilities included working with business owners to identify systems needed, define all business processes to be outsourced, managing security assessment of new outsourcers, setup of all data and voice connectivity, ID setup and go live.Service Manager, Call CentersWorked as the liaison between all Home Services Call Centers and IT to manage system support and upgrades.Implemented the Quality Monitoring system (NICE) across several call centers ranging in size from 150 to 1000 seatsImplemented a Workforce management system (BP) for multiple call centers. Oversight for several major releases to upgrade a key home services lead management system for HVAC systems -
Senior ConsultantInforte Aug 2003 - Nov 2004Paris, FrOverview of project experienceBusiness Analyst on a project to implement a unified internet application for a major printed products company. The project involved replacing many mainframe based legacy systems with one system that will be integrated with SiebelBusiness Analyst on a project to upgrade from Siebel 7.0 to Siebel 7.5.3. Business Analyst on a project to implement Epiphany Sales for a nationwide sales force. -
ConsultantPricewaterhousecoopers Nov 1996 - Feb 2003GbOverview of project experience:Performed many roles on an internal project to demonstrate integration knowledge of CIS, CRM and telephony systems on a web based project using object oriented analysis and design techniques. Project also upgraded from Siebel 6.3 to 7.0.3. Team member on a project to access the feasibility of replacing a natural gas distribution company's mainframe CIS system with a more flexible object oriented system. Team Member in a software selection process for a national propane company. The team evaluated CIS and CRM vendorsTeam lead on project to help move an energy services organization to a more customer centric model to better enable them to grow in a changing market place. Team lead on project to define a CRM blueprint for the future business model of a regional energy services company. Worked on the development and testing of the Siebel Wireless product. Process team lead on an international project to define the CRM processes around the energy industry. Process team lead on an Oracle CRM project. The team documented Customer Relationship Management (CRM) requirements for an energy company and mapped those to Oracles CRM software -
Programmer AnalystState Board Of Administration Of Florida Aug 1993 - Nov 1996
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Stock SupervisorPublix Supermarkets Inc Dec 1986 - Nov 1993
David Meeks Skills
David Meeks Education Details
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Florida State UniversityManagement Information Systems -
Florida State University - College Of BusinessManaagement Information Systems
Frequently Asked Questions about David Meeks
What company does David Meeks work for?
David Meeks works for Microsoft
What is David Meeks's role at the current company?
David Meeks's current role is Sr Project Manager at Microsoft.
What is David Meeks's email address?
David Meeks's email address is da****@****uth.net
What schools did David Meeks attend?
David Meeks attended Florida State University, Florida State University - College Of Business.
What skills is David Meeks known for?
David Meeks has skills like Siebel, Business Analysis, Project Management, Sap Crm, Voip, Process Definition, Blue Pumpkin, Blackberry Applications, Virtual Desktop, Crm, It Operations, Enterprise Software.
Who are David Meeks's colleagues?
David Meeks's colleagues are Tim Larson, Vania Rose, Taylor A., Heba Fadul, Lynn Lyn, Adi Stein, Lu Martinez.
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