Assistant Vice President - Digital Enablement
CurrentCurrently, I am a proactive leader of roadmaps, strategy, and agile delivery of the Digital Experience Platform, Agent/Broker portal, and Customer Identity and Access Management.• Led, developed, and empowered cross-functional personnel.• Oversaw the Agile Value Stream and allocation of the annual budget.• Overhauled insurance carrier portal impacting agents/brokers conducting millions of user sessions per year and servicing policies that represent double-digit billions in written premium.• Bolstered customer and agent registration conversion rates.• Launched Customer Identity and Access Management platform.