The Business Improvement Lead is the primary contact point for Finance Shared Services for business initiated projects and ensures a program of projects & improvements stay on track. Drives business and process improvement through effective frameworks and assessments; and leads, develops and supports a team of Business Analysts. The Business Improvement Team responsibilities focus around the identification, delivery and management of key system & process changes and improvements; including identifies processes changes required to enable Robotics and ensuring a people focused approach to change.

The Care Demand Manager is responsible for managing requests at the early stages of Projects, Business & Ops Improvement Initiatives and understanding the Capacity of the environment to support each. The Demand requests and capacity are captured and assess ensuring organisational alignment whilst minimising frontline and customer change saturation. Also ensure that any business, agent or customer experience requirements are represented and reflected and ensure the correct prioritisation of improvements and changes occur.

The responsibility of the Care Delivery Team is to orchestrate and govern the successful end to end delivery of initiatives and programs for the Care organisation to ensure the realisation of the desired and agreed outcomes, objectives and benefits. The Care Delivery Manager is responsible for the delivery of assigned projects using project disciplines and processes defined by Vodafone.

The principle function of this role is drive and support Customer Care in the introduction of promotions, campaigns, products & services, system enhancements, GTM lead projects, business improvements and internal processes across the business.The role is responsible for managing the successful end-to-end delivery of these assigned initiatives the Care Organisation to ensure all stakeholders and functions are consistently ready on time with the right information, processes, training and systems at time of implementation whilst also ensuring the realisation of agreed outcomes and benefits