Maintained Brand Operation Standards, lobby cleanliness, and worked with Central Reservations to exceed guest expectations. Took secure payments, cash, vouchers, made room postings and ensured routing were correct.Handle guest requests with accuracy, efficiency, and authority in my varied roles.Cross trained and worked in both Rooms Quality and Banquets (Server and Bartender)

Reviews and prepare financial statements, sales and activity reports to be reviewed and approved by the executive team daily. Ensure all employees are following proper procedures in respect to operations, health and safety and brand standardsHandle, assist, and respond to the continuous requests in a fast-paced environment by coordinating with all departments to ensure guest needs and requests are met.Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.Creates incentives that will promote better service and profit for the property.Review all checks from outlets, posting any missing checks or checks posted to the wrong room/accounts, identify and correct any variances that are identified.

Increased Guest Service Scores by understanding guests needs when making reservations and check-insMinimized negative guest feedback through the use of basic conflict resolution strategies to increase guest satisfaction, and increasing their intent to recommend. Executed high volume valet groups through careful organization of keys and car placement to ensure seamless service.Developed MARSHA training procedures to help increase host efficiency by implementing auto-logins, reservation scripts and custom UI