David Cole Cleveland Email & Phone Number

Ontario, Canada

Managed accounts for up to 70 clients, building and maintaining positive relationships between clients and the business.Provided personalized support and assistance to clients ensuring their needs are met and mitigating or addressing any concerns.Communicated effectively with clients through various channels, including Zoom, email, RingCentral, and the Bench App, ensuring a seamless experience.Consistently achieved and exceeded weekly and monthly OKRs, demonstrating a strong… Show more Managed accounts for up to 70 clients, building and maintaining positive relationships between clients and the business.Provided personalized support and assistance to clients ensuring their needs are met and mitigating or addressing any concerns.Communicated effectively with clients through various channels, including Zoom, email, RingCentral, and the Bench App, ensuring a seamless experience.Consistently achieved and exceeded weekly and monthly OKRs, demonstrating a strong commitment to performance and client satisfaction.Utilized CRM platforms such as Salesforce, Data Analytics platforms such as Tableau, and internal ticketing systems such as JIRA to track client experience, identify client opportunities, optimize workflow and enhance collaboration with other teams. Show less

Hamilton, Ontario, Canada

Provided all customers with their full range of options to better suit their needsWorked with customers to modify or change plans to ensure customer retentionKept detailed notes on all customer interactions and solutions providedEnsured every customer left feeling heard, validated, and confident in continued business moving forward

Hamilton, Ontario, Canada

Responsible for setting up the restaurant for services and assisting the team with closing duties and running dutiesProvide exceptional service to every guest.

Burlington, Ontario, Canada

Manager of Guest experience/Bar Manager/ Operations Manager Moved to Recipe Unlimited to take on a new opportunity and be a part of a new management team to correct issues within the store and improve guest experience in person and by email/phonePromoted a fun culture and direction of service to all current and new employees through team and individual goals and positive coachingHandled all beverage and operations ordering and invoicingResponsible for all beverage and… Show more Manager of Guest experience/Bar Manager/ Operations Manager Moved to Recipe Unlimited to take on a new opportunity and be a part of a new management team to correct issues within the store and improve guest experience in person and by email/phonePromoted a fun culture and direction of service to all current and new employees through team and individual goals and positive coachingHandled all beverage and operations ordering and invoicingResponsible for all beverage and operations inventory Show less

Oakville, Ontario, Canada

Service Manager/ Bar Manager Responsible for setting up the restaurant for services, assisting the team with closing duties and running duties. Trained new employees and coached them to meet and exceed what was expected of them in a team environment Promoted to Service Manager to handle and resolve guest issues in person and by phone, managing day-to-day operations of the business.Promoted to Bar Manager to coach and work with a team to achieve sales targets and create a… Show more Service Manager/ Bar Manager Responsible for setting up the restaurant for services, assisting the team with closing duties and running duties. Trained new employees and coached them to meet and exceed what was expected of them in a team environment Promoted to Service Manager to handle and resolve guest issues in person and by phone, managing day-to-day operations of the business.Promoted to Bar Manager to coach and work with a team to achieve sales targets and create a positive work environmentImplemented filing system and continuous file management, built lasting relationships with all vendors related to the beverage package and in-store maintenance vendors Show less