Advisory Board Member
Current
Aug 2023 - Present
AeroLeads people directory · profile
David C. Email & Phone Number
C-Level Executive Leader | Customer Champion, Investor, Operational Excellence, Value Creation
at
Plumlogix (MBE Salesforce Partner)
1 work email found
@ecisolutions.com
4 phones found area 972 and 866
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
C-Level Executive Leader | Customer Champion, Investor, Operational Excellence, Value Creation
Location
United States, United States, United States
Who is David C.? Overview
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Quick answer
David C. is listed as C-Level Executive Leader | Customer Champion, Investor, Operational Excellence, Value Creation at Plumlogix (MBE Salesforce Partner), based in United States, United States, United States. AeroLeads shows a work email signal at ecisolutions.com, phone signal with area code 972, 866, and a matched LinkedIn profile for David C..
David C. previously worked as Advisory Board Member at Plumlogix (Mbe Salesforce Partner) and Advisory Board Member at šRipemetrics. David C. holds Bs, Zoology/Animal Biology from Brigham Young University.
Company email context
Email format at Plumlogix (MBE Salesforce Partner)
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*@ecisolutions.com
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AeroLeads found 1 current-domain work email signal for David C.. Compare company email patterns before reaching out.
Profile bio
About David C.
C-Level Executive with a wealth of experience in the computer software, hardware, Internet, Ecommerce and Business Outsourcing industries. Extensive experience in P&L management, process development and improvement, global integration, customer experience management, sales and strong organizational leadership. Experience ranges from small start up companies to Fortune 50 companies with responsibilities ranging from managing a small, focused team of 5 to large global customer supporting organizations of 1000+.Specialties: Customer management, customer relations, sales, crisis management, process development and improvement, organizational leadership, customer services leadership, call center leadership, professional services leadership, information technology, strategic planning, business development, merger and acquisition integration, and creative problem solving.
Listed skills include Leadership, Customer Experience, Team Building, E Commerce, and 46 others.
Current workplace
David C.'s current company
Company context helps verify the profile and gives searchers a useful next step.
14 roles
David C. work experience
A career timeline built from the work history available for this profile.
Advisory Board Member
Current
Aug 2023 - Present
Chief Customer Officer
Spearheaded the Customer Experience organization of 900+ Technical Support, Professional Services, Customer Success Management, and Operations professionals for 20K+ customers globally. Restructured Technical Support and Professional Services from division-based teams to centralized global organizations to increase scale and efficiency for this ERP.
May 2017 - Jun 2023
Vice President Customer Care
Governed Customer Care and Customer Experience, leading an organization comprised of 4 offshore and 9 domestic centers with 930+ Customer Care agents. Established the first overall customer satisfaction metric for One Technologies, serving as a member of the senior leadership team. Drove the initiative to map customer journeys for top 5 customer segments.
Mar 2014 - May 2017
Sr. Director, Global Customer Advocacy
Orchestrated all Global Customer Advocacy (GCA) organization aspects accountable for Critical Situation Management, McAfeeās Top Customer Program, Customer Journey Mapping, continuous improvement initiatives, customer loyalty satisfaction measurements, new joint customer process, and procedure development. Developed customer journey maps for the Support.
Mar 2012 - Mar 2014
Board Chairman
Blue Ocean Commerce
Jan 2011 - Jan 2014
Vice President, Customer Experience
Led all post sales service organizations for ReachLocal which became a publicly traded company in March, 2010. Organizations included Campaign Performance, Customer Advocacy, Support, Web Presence Professionals, Field Programs and Publisher Operations supporting over 17,000 clients.
Nov 2009 - Dec 2010
Vice President, Client Services, Onboarding And Customer Care Services
Responsible for Client Services, Customer Care Services and Client Onboarding. Client Services was responsible for client relationships, contract renewals and account performance for all Speed FC clients. Customer Care Services was responsible for all call center operations and development for call centers in Columbus Ohio, Dallas TX and Queretaro Mexico.
May 2008 - Nov 2009
Vice President, Client Services
Joined GSI through the acquisition of Accretive Commerce and responsible for all GSI South (formerly Accretive Commerce) Client accounts. The Client Services organization is responsible for new Client onboardings as well as all post sales Client management and contract renewals.
Feb 2007 - May 2008
Managing Customer Advocacy Executive
Organizational responsibilities included global development and improvement of customer facing processes for field service organizations, management and leadership for top executive level customer crisis situations, customer situational knowledge management, proactive account risk assessment and mitigation for top level customers.
Oct 2002 - Jan 2007
Director, Global Enterprise Service Account Management
Promoted to direct the world wide Enterprise Services Account Management (ESAM) organization. The ESAM organization managed all post sales customer satisfaction and service sales for the iPlanet joint venture with Sun Microsystems.
Dec 2000 - Oct 2002
Director, Global Enterprise Service Account Management
Jul 1998 - Dec 2000
Director, Information Technologies And Customer Services
Executive Excellence Publishing
Jan 1996 - Jul 1998
Director, Information Technologies And Customer Services
Imall Incorporated
Mar 1993 - Jan 1996
1 education record
David C. education
-
Brigham Young University
FAQ
Frequently asked questions about David C.
Quick answers generated from the profile data available on this page.
What company does David C. work for?
David C. works for Plumlogix (MBE Salesforce Partner).
What is David C.'s role at Plumlogix (MBE Salesforce Partner)?
David C. is listed as C-Level Executive Leader | Customer Champion, Investor, Operational Excellence, Value Creation at Plumlogix (MBE Salesforce Partner).
What is David C.'s email address?
AeroLeads has found 1 work email signal at @ecisolutions.com for David C. at Plumlogix (MBE Salesforce Partner).
What is David C.'s phone number?
AeroLeads has found 4 phone signal(s) with area code 972, 866 for David C. at Plumlogix (MBE Salesforce Partner).
Where is David C. based?
David C. is based in United States, United States, United States while working with Plumlogix (MBE Salesforce Partner).
What companies has David C. worked for?
David C. has worked for Plumlogix (Mbe Salesforce Partner), šRipemetrics, Eci Software Solutions, One Technologies, Lp, and Intel Security.
How can I contact David C.?
You can use AeroLeads to view verified contact signals for David C. at Plumlogix (MBE Salesforce Partner), including work email, phone, and LinkedIn data when available.
What schools did David C. attend?
David C. holds Bs, Zoology/Animal Biology from Brigham Young University.
What skills is David C. known for?
David C. is listed with skills including Leadership, Customer Experience, Team Building, E Commerce, Social Media, Customer Relations, Client Relationship Building, and Strategic Partnerships.
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