Konstantin (David) Suvorov Email & Phone Number

Hanoi, Hanoi, Vietnam

Hanoi, Hanoi, Vietnam

The day-to-day management of the centre teaching team. Providing ongoing professional teacher development including: regular teacher observations; teacher mentoring; managing communication both within the EFL department and between EFL and other departments. Assisting in the planning and implementation of marketing and student retention activities. Evaluation and reporting of targets. Teaching kindergarten, primary and secondary classes. Placement testing.

Hanoi, Hanoi, Vietnam

Encouraging students to speak and learn in English. Planning lessons and activities based on ESL curriculum and methodologies. Creating and promoting a positive learning environment. Conducting oral and written tests. Grading students’ performances and maintaining an accurate record of the same. Attending meetings, conferences, and seminars as and when required. Gathering and preparing course materials. Analyzing and making a note of students’ requirements. Addressing and resolving any student queries and complaints. Discussing student performance and progress with their parents.

Hanoi, Hanoi, Vietnam

Planning, coordinating, and controlling the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. Developing and implementing customer service policies and procedures; reviewing and assessing customer service contracts; overseeing the achievement and maintenance of agreed customer service levels and standards; contacting customers via online social networks; handling complex and escalated customer service issues; analyzing relevant data to determine customer service outputs; identifying and implementing strategies to improve quality of service, productivity, and profitability; staff training.

Sochi, Krasnodar, Russia

Processing all guest check-ins, verifying guest identity, the form of payment, assigning room. Setting up accurate accounts for each guest according to their requirements; ensuring rates match market codes, document exceptions; securing payment prior to issuing room key, verifying/adjusting billing; compiling and reviewing daily reports/logs/contingency lists; completing cashier and closing reports; balancing and dropping receipts; reporting accidents, injuries, and unsafe work conditions to general manager; ensuring personal appearance is clean and professional; maintaining the confidentiality of proprietary information; protecting company assets.