David Costiniuc Email & Phone Number

Bucharest, Romania

- Installed, configured, and maintained enterprise-level Windowsserver systems- Managed user accounts, passwords, and access privileges toensure secure access to applications and data- Collaborated with teams to develop and deploy applications in acloud environment, resulting in improved scalability and reducedcosts- Troubleshot and resolved hardware and software issues

Bucharest, Romania

- Trained customer service agents on customer service bestpractices- Developed and maintained customer service support systemsto streamline customer interactions and increase customersatisfaction- Documented customer support processes and procedures- Developed an online customer support portal with automatedFAQs- Developed a customer support chatbot that answered customerinquiries quickly and accurately- Provided personalized customer support that went above andbeyond the customer's expectations- Created a customer knowledge base that improved customerself-service capabilities- Developed customer support processes that improved thecustomer experience

Bucharest, Romania

- Solving technical and software problems encountered in the application and/or on the website.- Worked to ensure a positive and hassle-free partner experience.- Settled any partner disputes in a professional and pleasant manner.

Bucharest, Romania

- Worked to ensure a positive and hassle-free customer experience.- Identified and maximized sales opportunities, and increased customer retention rates.- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.- Helped to increase customer return rates by providing excellent customer service at all times.- Brought forth excellent customer service skills and a commitment to customer satisfaction.- Maintained up-to-date knowledge of all retail promotions.

Bucharest, Romania

- Monitored the performance of sales team members and worked to increase team morale and motivation.- Provided optimal assistance to General Manager and handled a variety of tasks.- Worked to ensure a positive and hassle-free customer experience.- Identified and maximized sales opportunities, and increased customer retention rates.- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.- Helped to increase customer return rates by providing excellent customer service at all times.- Brought forth excellent customer service skills and a commitment to customer satisfaction.- Maintained up-to-date knowledge of all retail promotions.- Settled any customer disputes in a professional and pleasant manner.- Assembled personal computers from scratch.- Assisted my colleagues with any hardware/software issues encountered.

Bucharest, Romania

- Worked to ensure a positive and hassle-free customer experience.- Identified and maximized sales opportunities, and increased customer retention rates.- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.- Helped to increase customer return rates by providing excellent customer service at all times.- Brought forth excellent customer service skills and a commitment to customer satisfaction.- Maintained up-to-date knowledge of all retail promotions.