David Proctor Email and Phone Number
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A highly motivated and accomplished IT professional with over 25 years of experience across network and market data financial services. Specific expertise in outsourced vendor contract and relationship management for emerging market technologies and Business line suppliers. A strong confident communicator and stakeholder engager with proven delivery record for successful contract negotiation and achieving multi million dollar savings through process and service excellence.FOCUS SKILLS -ITIL Service and Infrastructure Risk Management.Vendor contract delivery for multiple major global network suppliers.Specialist Fixed Income Market Data Expertise and Executable Trade Data Management.Requirement definition and solution design.Cloud technologies (primarily full AWS stack and Azure)Strategic Customers & Solutions Business Critical Service Escalation Management.Proven Record within a Global Team Delivering Lean Projects ($10.2M annualised savings in 2019).Driving High Impact Global Process Excellence Projects.Fixed Income eCommerce Management.Database UAT Testing and Development.Training and Mentoring Management.
Icbc Standard Bank Plc
View- Website:
- icbcstandard.com
- Employees:
- 972
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Head Of Risk - Third Party And AuditIcbc Standard Bank PlcLondon, Gb
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Supplier Risk Manager - Trading PlatformsIcbc Standard Bank Plc May 2024 - PresentLondonRisk and Relationship Management for Suppliers supporting ICBCS Commodities and Financial Markets Trading Platforms.
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Senior Relationship ManagerClose Brothers Sep 2021 - May 2024London- Empowering my new team in any and every way possible!- Delivering Technology Strategy Programme for CBL, Asset Management and Winterflood Securities.- Aligning supplier optimisation through Enterprise solutions.- Driving operational agility, service resiliency and customer confidence. -
Relationship ManagerClose Brothers Feb 2021 - Sep 2021London, England, United Kingdom- Transforming Modern Merchant Banking- Stakeholder management for Business Development C-Suite.- Third Party Risk management and mitigation.- Procurement, On-boarding and Exit Optimisation.- Service and Process Excellence.
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Global Infrastructure & Network Vendor Service ManagerRefinitiv Oct 2018 - Oct 2020London, United Kingdom- Owning vendor relationship and contract management for Refinitiv outsourced WAN network providers which include Lumen, British Telecom, IPC, Colt, TCS and Etisalat.- Management of network infrastructure service and risk via ITIL governance and IT Observability principals.- Specialist fixed income content expertise and executable trade data management.- Strategic Customers & Solutions business critical service escalation management.- Proven record of success for global team management of lean projects.- Driving high impact global process excellence projects.- Fixed Income eCommerce Management.- Database UAT Testing and Development.- Training and Mentoring Management. -
Global Network Vendor Relationship ManagerThomson Reuters Feb 2011 - Oct 2018- Global internal stakeholder and external vendor contract and relationship management.- Service incident management and accountability ownership of global network communications.- Resilience tier governance for global network communications.- Vendor service level agreement management and development. -
Global Fixed Income Client Service SpecialistReuters Mar 2008 - Feb 2011- Head of global fixed income and credit quantitative analysis through Business Objects reporting.- Presenting statistics on reference data quality, product distribution and service performance across regional operations teams.- Acting as a primary point of escalation for service audit and pricing liquidity failure, focus group account client escalations and collating granular root cause analysis.- Presenting service request quantitative research to advise on data and product strategy for EMEA sales and ecommerce business units in London and Geneva.- Personally transformed service resolution timeliness for Tradeweb, Yieldbook and the EuroTLX Exchange by managing a team of eight global data specialists.- Selected to mentor six sigma process excellence with project management secondments in London, Geneva and Bangalore.- Leading vendor relationship management for Tradeweb through both on-boarding of executable content and establishing trade quality service level agreements. -
Geneva Frontline Customer Support SpecialistReuters Oct 2007 - Mar 2008- Seconded to Geneva frontline customer service centre specialist owning and resolving cross asset client queries. - Selected to mentor six sigma process excellence with project management secondments in London, Geneva and Bangalore.- Led a service process improvement initiative achieving a 91% reduction in data quality queries over 2008 from EuroTLX exchange.
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Reuters Fi Trading Platform Developer And Timeseries AnalystReuters Aug 2001 - Oct 2007- Responsible for the development and ownership of price discovery buy and sell-side liquidity projects on Reuters Trading platform.- Writing, coordinating and updating procedural documentation team as part of transitioning a new operations team in Bangalore.- Daily contact with price makers to fast-track and resolve trade order management discrepancies. - Responsible for the validation and delivery of historical end of day pricing data on Reuters 3000xtra for cross asset class securities.
David Proctor Skills
David Proctor Education Details
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Natural Resource Management -
Exeter University On-SiteFundamentals Of Neuro Linguistic Programming (N.L.P.) -
Exmouth CollegeA Levels: Geography & English Literature. 9 Gcse'S Including English And Mathematics
Frequently Asked Questions about David Proctor
What company does David Proctor work for?
David Proctor works for Icbc Standard Bank Plc
What is David Proctor's role at the current company?
David Proctor's current role is Head of Risk - Third Party and Audit.
What is David Proctor's email address?
David Proctor's email address is da****@****ers.com
What is David Proctor's direct phone number?
David Proctor's direct phone number is +4420725*****
What schools did David Proctor attend?
David Proctor attended University Of Greenwich, Exeter University On-Site, Exmouth College.
What skills is David Proctor known for?
David Proctor has skills like Account Management, Process Improvement, Project Management, Database Development, Product Testing, Hotel Management, Business Analysis, Itil, Fixed Income, Databases, Management, Marketing Research.
Who are David Proctor's colleagues?
David Proctor's colleagues are Hana M., Lynne Lowry, Sakshi Shah, Benjamin Stone, Amy Bing Wu 吴冰, Agus Harrye, Murray Pearson.
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