David Crafts Email and Phone Number

As Cyber Operations Manager I oversee all virtual operations and technology management, ensuring the seamless execution of cyber operations that align with corporate objectives.Key Responsibilities: -Leadership: Led a dynamic team of virtual operations professionals, fostering collaboration and achieving departmental goals.-Strategic Planning: Developed and executed strategies for virtual operations that align with corporate objectives, enhancing efficiency and delivering strong ROI.-Technology Implementation: Spearheaded the implementation of advanced virtual technologies, enhancing business operations and maintaining competitiveness.-Cybersecurity Expertise: Established robust cybersecurity protocols for virtual operations, protecting company data and ensuring compliance with industry standards.-Vendor Management: Cultivated and managed relationships with key technology vendors, negotiating favorable contracts and ensuring top-notch service delivery for virtual systems.-Project Management: Led complex virtual operations projects from start to finish, consistently delivering results on time and within budget.-Team Development: Mentored and developed virtual operations staff, promoting a culture of continuous improvement and professional growth.-Process Improvement: Streamlined virtual operations processes, reducing operational costs while enhancing service quality and efficiency.-Disaster Recovery: Designed and tested comprehensive disaster recovery plans for virtual systems, ensuring business continuity during unexpected events.-Technology Oversight: Managed and maintained all company technology, ensuring systems are up-to-date and operational with minimal downtime. Implemented proactive maintenance schedules and rapid response strategies to keep technology infrastructure running smoothly and efficiently.

-Leadership: Led a dynamic team of IT professionals, fostering collaboration and achieving departmental goals.-Strategic Planning: Developed and executed IT strategies aligning with corporate objectives, resulting in improved efficiency and ROI.-Technology Implementation: Spearheaded the successful implementation of cutting-edge technologies, enhancing business operations and competitiveness.-Cybersecurity Expertise: Implemented robust cybersecurity measures, safeguarding company data and ensuring compliance with industry standards.-Vendor Management: Established and nurtured relationships with key technology vendors, negotiating favorable contracts and maintaining service excellence.-Project Management: Oversaw complex IT projects from inception to completion, consistently delivering on time and within budget.-Team Development: Mentored and developed IT talent, fostering a culture of continuous learning and professional growth.-Process Improvement: Streamlined IT processes, reducing operational costs while enhancing service quality.-Disaster Recovery: Developed and tested comprehensive disaster recovery plans, ensuring business continuity in the face of unforeseen events.

-Responsible for providing exceptional “White Glove” support to the Corporate Leadership Team (CEO, CTO, CFO, COO) and their direct reports-Worldwide remote customer-oriented support and helpdesk management via ServiceNow-Single site resource for the Red Hat Boston office, providing onsite support and IT maintenance-Primary on site resource for maintaining and monitoring the Red Hat Executive Briefing Center

Responsibilities include but are not limited to:- Ensure up-time of core business services- Researching emerging technologies and current best practices- Support and deployment of strategic technologies- Worldwide customer-oriented desktop support- Troubleshooting complex infrastructure and application issues- Assisting in managing Windows Server integration (2008/2012/2016/2019)- Office 365 Administration - Local and cloud Active Directory management- Assisting in managing Virtual Machines with VMware ESXI.- Managing enterprise backup infrastructure with Veeam- Wired and Wireless Network Troubleshooting- Enterprise Mobile Device support (iPhone, Android)- Writing of accurate technical documentation