Excellent management and leadership skills with proven track record mentoring project resources to execute delivery and achieve desired outcomes in tight timeframes. Specialist in IT Service Management - consulting, design, implementation and operation; business analysis, and implementation of large-scale complex infrastructure projects.Solid financial management experience including preparation of budgets, responsibility for P&L, and writing and presenting financial reports to senior management.Exceptional communication skills with ability to convey ideas, thoughts and requirements in a clear, concise and persuasive manner.Excellent interpersonal skills with demonstrable success managing a range of stakeholders to garner support and proactively influence outcomes - includes customers, vendors and contractors.Strong negotiation skills, ability to ensure optimum outcomes regardless of resource limitations.Extensive practical Project Management experience at a senior level managing the implementation of IT infrastructure and service implementations. Demonstrable success developing and managing scope, time, resources, performance, cost and quality; analysing and mitigating risk.Well-versed in the use of COBIT, ITIL, Lean and Six Sigma disciplines to ensure efficient and effective service delivery in all aspects of Service Management and have successfully negotiated and managed Service Level Agreements (SLAs).Experience developing and implementing frameworks, policies, procedures and reports to successfully govern complex IT delivery contracts.Cultural and political acumen demonstrated through successful completion of numerous projects spanning different cultures and countries (including China, India and Malaysia).Specialties: Customer Relationship ManagementDelivery & Service ManagementProject / Program ManagementDelivery Optimisation & Cost ReductionBusiness ContinuityBuilding High Performance TeamsStrategic Planning and Change Management